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imgix is looking for a Support Engineer to join our team and help to deliver the best level of technical customer support to our rapidly growing customer base. This includes delivering solutions to both technical and non-technical end-users while also using a wide range of tools and technologies to gather data and communicate effectively. You would be responsible for receiving and handling technical support tickets, assisting with integration work while onboarding customers, and providing guidance in using our various APIs and SDKs.
This position allows for 100% remote work, preferably in EST or GMT time.
About You:
About The Role:
imgix is building the future of visual media on the Internet. imgix operates the premier solution to deliver impactful, engaging, highly responsive, and super fast imagery to eyeballs around the world. The service consists of a top-tier image delivery platform tightly coupled with imgix's proprietary, on-demand image processing pipeline. It provides customers with great design flexibility while reducing the engineering investment required to serve state-of-the-art visual media. imgix enables our customers to greatly increase the value of their imagery and get back to building awesome things.
Under normal circumstances, we are located in downtown San Francisco, close to BART and Caltrain. With COVID, we are working remotely and will be remote-friendly going forward even after the pandemic is under control and we can return to the office. Employee benefits are comprehensive (401k, medical, dental and vision), perks are generous (catered lunches, paid rides home, the occasional team outing), vacation time is flexible, parental leave is available and highly encouraged, and salaries are commensurate with experience. We also provide engineers with anything they (reasonably) need to be effective in their work: funky keyboards, standing desks, and gear to develop on.
For the health and safety of all of our employees, imgix requires COVID-19 vaccinations for any employee who wishes to work out of the San Francisco office or attend in-person company events.
Full Time
Business Services
08/26/2022
10/29/2022
imgix.com
SAN FRANCISCO, CA
25 - 50
2011
CHRISTOPHER ZACHARIAS
<$5M
The job skills required for Support Engineer include Technical Support, Customer Support, Problem Solving, Verbal Communication, API, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Engineer positions, which can be used as a reference in future career path planning. As a Support Engineer, it can be promoted into senior positions as a Specifications Writer that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Engineer. You can explore the career advancement for a Support Engineer below and select your interested title to get hiring information.