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1 IT Help Desk Technician Job in King of Prussia, PA

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ImageFIRST Healthcare Laundry Specialists
King of Prussia, PA | Full Time
$54k-68k (estimate)
4 Months Ago
IT Help Desk Technician
$54k-68k (estimate)
Full Time 4 Months Ago
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ImageFIRST Healthcare Laundry Specialists is Hiring a Remote IT Help Desk Technician

Overview:
Founded in 1967, ImageFIRST is the largest and fastest-growing healthcare linen rental and laundry services provider to medical facilities throughout the continental United States and Puerto Rico, with a specialty in serving the healthcare market.
Check out our company page: https://www.imagefirst.com/company/
Responsibilities & Qualifications:

We are seeking a IT Help Desk Technicians to join our team in King of Prussia, PA.

Flexible schedule: 5 days/week (in office with 25% - 50% remote opportunity) **Exact start/end times can be flexible.**

Compensation: $55,000-$58,000 annually (paid weekly)

The IT Help Desk Technician is responsible for providing technical assistance and support related to the organization’s computer systems, hardware, and software applications. This individual will be the initial point of contact for all end-user requests and issues. They will manage assigned requests submitted through the Help Desk application as well as those requested by phone or in person. They will need to evaluate and prioritize each request and determine the appropriate solution. Requests needing higher level support will require proper escalation based on defined criteria and service level agreements. The IT Help Desk Technician will need to communicate effectively with end-users and walk them through problem solving processes.

This role reports directly to the Manager of IT Support Services but will interact with the management at all levels of the organization and information technology professionals to provide IT Services. The successful candidate will be a highly driven, self-managed individual who demonstrates initiative and pro-actively seeks solutions to problems.

RESPONSIBILITIES:

  • End user support of desktop operating systems
  • End user support of desktop software
  • Setup of PC and Peripherals
  • Setup of mobile devices
  • Installation of desktop operating systems and desktop software
  • Respond and update to support requests
  • Communicate with end users regarding support requests
  • Document solutions for well known issues and maintain knowledge base
  • Active Directory user account and group membership administration
  • Office 365 user account administration
  • Networking knowledge and troubleshooting efficiency
  • Receive escalations of difficult or complex requests that other Help Desk team members are unable to resolve
  • Mapping of network file shares
  • Mapping of network print shares
  • Perform other duties as assigned

MINIMUM QUALIFICATIONS:
  • Minimum of 3 year experience in end-user support
  • Technical knowledge and minimum of 3 year experience with desktop operating systems, most notably Windows 10.
  • Technical knowledge and minimum of 3 year experience installing desktop software.
  • Strong written/verbal communication skills, organizational abilities, attention to detail.
  • Ability to multitask and prioritize tasks.
Company Values & Benefits:
Required Competencies:
  • Be Respectful: Value all we come in contact with
  • Be Remarkable: Create a positive moment with every interaction
  • Be Safe: Keep ourselves and those around us safe
  • Be Honest: Be guided by truthfulness in all we do
Benefits:
  • Competitive pay
  • Medical, Dental, Vision
  • Pet, Legal, and Hospital Indemnity Insurance
  • 401k (match)
  • Paid Time Off Package
  • Great company culture
  • Collaborative team environment
EOE / Drug-Free Workplace
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.
#INDIF #LI-NM1

Job Summary

JOB TYPE

Full Time

SALARY

$54k-68k (estimate)

POST DATE

11/17/2022

EXPIRATION DATE

04/03/2023

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The job skills required for IT Help Desk Technician include Troubleshooting, Installation, Problem Solving, Communicates Effectively, Networking, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk Technician. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for IT Help Desk Technician positions, which can be used as a reference in future career path planning. As an IT Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk Technician. You can explore the career advancement for an IT Help Desk Technician below and select your interested title to get hiring information.

If you are interested in becoming an IT Help Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Help Desk Technician for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on IT Help Desk Technician job description and responsibilities

A help desk technician responds to customer queries to provide technical assistance.

02/13/2022: Lexington, KY

They help troubleshoot software and hardware concerns.

03/13/2022: Nashville, TN

To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more.

04/14/2022: Chattanooga, TN

Working with computer vendor technical support desks and allied services as per the organizational procedures.

03/23/2022: Saint Louis, MO

Determine the best solution based on the issue and details provided by customers

02/13/2022: Rochester, NY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on IT Help Desk Technician jobs

Practice fixing common computer problems.

02/08/2022: Stamford, CT

Help desk technicians need a deep understanding of computer hardware and software.

02/20/2022: Lancaster, PA

A good help desk technician has the right balance of knowledge, communication skills, and patience.

02/11/2022: Battle Creek, MI

Desktop Support Technician jobs need some computer knowledge, but not essentially a postsecondary degree.

02/28/2022: Chattanooga, TN

The Desktop Support Technician salary can range widely depending on their experience, location and other factors.

03/14/2022: Flagstaff, AZ

Step 3: View the best colleges and universities for IT Help Desk Technician.

Butler University
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