Overview

Now is the time to make a difference. At ImageFIRST, we want you to bring your unique perspectives, experiences, and ideas so we can grow and drive impactful, sustainable change together. Founded in 1967, ImageFIRST® is the largest and fastest-growing national linen rental and laundry service specializing in the healthcare market. ImageFIRST has more than 60 locations nationwide serving over 18,000 medical facilities every week providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality products and remarkable service: their Comfort Care® line of gowns is proven to increase patients’ favorable perception of a facility by more than 50%.

ImageFIRST is composed of remarkable associates who reflect the unique diversity of our nation and the communities in which we serve. We are fortunate to have a set of Operating Principals that directs and guides us toward the right decisions and behaviors. Building upon this foundation, we are committed to working tirelessly to ensure that all ImageFIRST locations serve as safe and supportive environments where difficult conversations on racism, bias, prejudice, and discrimination can be held; both now and as our society continues to rapidly evolve.

Responsibilities & Qualifications

RESPONSIBILITIES:

• The primary responsibility of this position is to lead and direct the efficient operation of warehouse distribution at our laundry facility processing cloth products. This individual must be able to direct and develop all quality initiatives and aspects related to customer relations, service management, production and administration
• Delivers strong operational performance by ensuring compliance with our organization and regulatory agency standards and programs, and translating corporate strategy into front line operational tactics
• Ensures a positive, safe environment by driving compliance in infection prevention and food safety, employee safety, OSHA, Joint Commission, regulatory standards, and financial, workplace and legal requirements 
• Provides overall long-term planning, direction and control to assigned accounts within a defined district to achieve pillar goals and key business outcomes
• Leads recruitment and development of team, ensuring high performance, talent succession planning, and employee engagement; ensures use of applicable rounding 
• Establishes and maintain effective customer rapport and maintains mutually beneficial business relationships with clients 
• Identifies opportunities to implement new products and services which support sales growth and client retention, and independently conducts client negotiations and renegotiates unit contracts
• Interfaces with client c-suite and regional management and their staffs
• Develops District forecasts and communicates deviations to Regional & divisional Management
• Determines plan that optimizes financial performance and productivity by conducting operational audits

MINIMUM QUALIFICATIONS:

• Minimum of 5 years' progressive management experience managing a complex business with financial and operational responsibility for that business, multi-site OR multi-departmental
• Bachelor's Degree or equivalent experience 
• Requires previous managerial experience in food services in a hospital healthcare environment 
• Self-starter, capable of leading, directing, and supporting a team in a diverse environment with highly developed interpersonal, analytical and communication skills
• Strong financial acumen required in order to discuss financial planning, objectives and results 
• Exceptional organizational and time management skills with a proven track record of growing accounts 
• Must be able to relate professionally and positively to physicians, clinical staff and healthcare facility executives with excellent communication, interpersonal, presentation and management skills 
• Contract-managed service experience is highly desirable

Company Values & Benefits

Required Competencies:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do

Benefits:

• Competitive pay
• Medical, Dental, Vision 
• Pet, Legal, and Hospital Indemnity Insurance 
• 401k (match)
• Paid Time Off Package
• Great company culture
• Collaborative team environment 

EOE / Drug-Free Workplace 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.