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1 Part Time Night Auditor Job in Antioch, TN

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Image Hotel Management
Antioch, TN | Part Time
9 Months Ago
Part Time Night Auditor
Part Time 9 Months Ago
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Image Hotel Management is Hiring a Part Time Night Auditor Near Antioch, TN

Guest Service Agents are team players with high energy, an upbeat personality, and outstanding customerservice skills. They are responsible for greeting and registering the guest, providing outstanding guestservice during their stay, settling the guest’s account upon completion of their stay, and ensuring the publicareas of the hotel stay clean and are replenished once HK/MTN/BK staff has left. However, the realm ofresponsibilities will extend beyond that of a typical front desk agent. This allows the Guest Service Agentto expand their skill sets and work in a fast-paced environment with new challenges daily. Primaryresponsibilities include: registering guests, making and modifying reservations, hotel operator, andconcierge duties. Guest Service Agents must possess a positive and upbeat personality with a desire todeliver outstanding customer service to our guests. Guest Service Agents must have the ability to multi-task,be detail-oriented, and be able to problem-solve in order to effectively deal with internal and externalcustomers. They must maintain a friendly, positive, and professional outlook under all circumstances in afast-paced environment.*Night Auditors are responsible for the front desk operation during the overnight shift. Primaryresponsibilities include: registering guests, making reservations, preparing daily reports, balancingtransactions, and conducting security walks. Night Auditors must be able to work independently and withminimal supervision. They must also be able to problem-solve and troubleshoot in order to resolve guestissues that may arise and respond to emergency situations.Overview of Responsibilities: Maintain good personal appearance at all times; wear proper uniform and name tag as prescribed by thehotel. Demonstrates and promotes a strong commitment to providing an outstanding experience for guestswhere they feel personally welcomed. Thus “Acts Happy” at all times in areas visible to guests. Process all guest check-ins, check-outs, room assignments, and room change/guest requests Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure eachhas been met to guests’ satisfaction Account balancing & cash handling Excellent communication and phone skills during a routine day as well as under pressure Question each guest upon check out and when possible during the course of their stay how was theirstay to ensure we resolve any issues prior to their departure Display professionalism at all times; this includes appearance as well as language and tone of voice Ability to focus on the guest in front while ensuring those waiting in person or via phone are adequatelyacknowledged. Ability to understand and uphold hotel and brand standards and expectations General office upkeeping and ensuring public areas are cleaned and replenished as needed Knowledge of hotel amenities as well as surrounding area (attractions/restaurants) in order to optimallyservice guests needs Navigate the Internet for work purposes only: GSAs are only allowed to search the web uponManagement or guest request. Capability to solve problems and multi-task Knowledge of Microsoft Office and computer skills Ability to stand or walk for an extended period of time. Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds Work as a team and possess a can-do attitude along with a sales mind-set Additional duties from the hotel manager will be assigned as necessary

Job Summary

JOB TYPE

Part Time

POST DATE

06/11/2022

EXPIRATION DATE

12/09/2022

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The following is the career advancement route for Part Time Night Auditor positions, which can be used as a reference in future career path planning. As a Part Time Night Auditor, it can be promoted into senior positions as a Hotel Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Part Time Night Auditor. You can explore the career advancement for a Part Time Night Auditor below and select your interested title to get hiring information.

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