“Every person deserves compassion, dignity, and the safety of a place to call home.”
Homelessness is the largest social and public health crisis in California. Illumination Foundation (IF) is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IF currently has 13 facilities with 22 micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.

Under the supervision of the Practice Manager, the Referral Coordinator is the first point of contact for all outgoing participant referrals. Position is responsible for managing and processing all authorizations and referrals as requested by the practice physicians for outside diagnostic testing, specialty provider referrals, and other ancillary services. This individual will serve as a liaison between patient and medical staff. Referral Coordinator is responsible for securing authorizations timely for all outside referrals and ensures that participants are being scheduled and seen by; coordinating and tracking all outside and new first time appointments. The pay range for this position is $19.50-22.00 per hour, depending on experience.

Responsibilities:

• Coordinates all outside referrals, appointments and authorizations requested by practice physicians for outside diagnostic testing, specialty provider referrals, and any services.
• Schedules, tracks, and communicates with patients to ensure completion of all physician referrals for outside services and testing.
• Performs statistical tracking of referrals to ensure consistent follow through and guarantees completion of all outside patient testing, services and appointments.
• Uses customer service principles and techniques to deal with patients, physicians and medical office staff calmly and pleasantly.
• Develops and maintains positive and professional relationships with outside referral sources and facilities.
• Performs other administrative tasks and/or projects required to meet performance and customer services standards.
• Collaborates with office staff as needed
• Utilizes a computerized scheduling system and multiple software applications to complete daily functions.
• Scans and uploads scheduling related documentation to the EMR.
• Utilizes EMR to monitor and process new orders daily, documents appointment statuses utilizing coherent and uniform documentation.
• Promotes a healthy and positive work environment by demonstrating workplace behavior aligned with organizational core values of respect, honesty, integrity, encouragement, patient centeredness and quality care.
• Ensuring participants are aware of appointments and are reminded regularly.
• Identifying issues that may prevent a participant from attending scheduled appointments; and
  communicating solutions.
• Analyzing schedule progress and performance and identifying developing problem areas.
• Handles any necessary arrangements for client utilization, i.e. requesting records
• Demonstrates an understanding of patient confidentiality to protect the patient and IFMG
• Attend and participate in staff meetings, in-services, projects, and committees as assigned.
• Adhere to and support the center’s practices, procedures, and policies including assigned break times and attendance.
• Accept assigned duties in a cooperative manner; and perform all other related duties as assigned.

Preferred:

• Minimum of one year of experience in an administrative capacity (scheduling, referrals) in a health care setting, preferably in a managed care environment.
• Possess a full understanding of the needs of the low-income / homeless population
• Passion and commitment to serving those experiencing homelessness
• Strong communication, build and maintain strong relationships with other offices
• Effectively use organizational and planning skills with attention to detail and follow through
• Superior customer service skills
• High level of professionalism
• Basic computer skills, including the ability to send and receive emails and summarize data in spreadsheets.
• Bilingual in Spanish and English

Benefits:

• Medical Insurance funded up to 91% by Illumination Foundation (Kaiser and Blue Shield), depending on the plan
• Dental and Vision Insurance
• Life, AD&D and LTD Insurance funded 100% by Illumination Foundation
• Employee Assistance Program
• Professional Development Reimbursement
• 401K with Company Matching
• 15 days vacation PTO/year
• 6 days sick PTO/year
• 10 days holiday PTO/year
• Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans