Job Summary:

iHerb is a leading global e-commerce company known for its diverse range of products and exceptional customer experience. With a presence in multiple countries, we provide customers around the world with seamless access to an extensive catalog of products. Our commitment to innovation and user-centric design has made us one of the leaders in the e-commerce industry.

We are seeking an experienced Senior UX Designer to lead and enhance the search experience for our global e-commerce platform. As a Senior UX Designer, you will play a pivotal role in shaping the way millions of users interact with our platform, ensuring that their search journey is intuitive, efficient, and delightful. You will collaborate closely with cross-functional teams including product managers, engineers, data scientists, and other designers to create a world-class search experience that meets user needs and drives business objectives.

Location:This role is US-based remote, with a strong preference for someone located in the Pacific time zone. Occasional travel to our Southern California office might be required.

Job Expectations: 

• Lead the end-to-end design process for the search experience, from initial concept to final implementation.

• Conduct user research to understand user behaviors, needs, and pain points related to search, and translate these insights into actionable design solutions.

• Create user-centered designs, including wireframes, prototypes, and mockups, that effectively communicate interaction and design ideas.

• Collaborate with product managers and data scientists to define search-related features and enhancements, considering business goals and technical constraints.

• Work closely with engineers to ensure seamless implementation of design concepts, providing necessary design assets and guidance throughout the development cycle.

• Conduct usability testing and iterate on designs based on user feedback and data-driven insights.

• Champion a cohesive and consistent design language for search-related components across the platform, considering global usability and accessibility standards.

• Mentor and provide guidance to junior designers, fostering a culture of continuous learning and growth within the design team.

• Stay up-to-date with industry trends, best practices, and emerging technologies in UX and e-commerce to drive innovation in the search experience.

Knowledge, Skills, and Abilities:

• Bachelor's or Master's degree in Design, Human-Computer Interaction, or related field; or equivalent experience

• 5 years of professional experience in UX/UI design, with a strong focus on e-commerce or search experiences.

• Proficiency in design tools such as Sketch, Figma, Adobe Creative Suite, etc.

• Solid understanding of user-centered design principles and methodologies.

• Proven track record of delivering successful UX design projects that meet business goals and user needs.

• Very strong, modern UI skills

• Experience working collaboratively with cross-functional teams, including product managers, engineers, and researchers.

• Strong communication and presentation skills, with the ability to articulate design concepts and decisions to stakeholders.

• Familiarity with front-end development principles and an understanding of technical feasibility and limitations.

• Experience with user research methodologies, usability testing, and data-driven design.

• A portfolio showcasing your previous UX and UI design work, including search or e-commerce related projects.

• Knowledge of accessibility standards and best practices is a plus.

If you are a passionate Senior UX Designer with a strong background in crafting exceptional search experiences and are excited about driving innovation in the e-commerce industry, we encourage you to apply and be part of our journey to redefine online shopping for customers worldwide.

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