Job Description: This position is responsible for talking to referral sources, collecting information and entering it into the computer, completing initial authorization, and verifying insurance so the patient can receive appropriate treatment from the appropriate departments. Job Essentials Provides excellent telephone and in-person customer service. Answers and returns telephone calls promptly and courteously. Triages phone calls as appropriate. Responds to requests in an accurate and timely manner. Speaks to referral sources. Gathers and inputs intake information into the computer system completing the intake process. Interfaces with third party payers to determine insurance benefits / self-pay status authorization at the time of intake. Coordinates with other departments in the facility as needed to ensure the patients will receive appropriate treatment. Organizes daily activities to assure the department functions according to accepted standards. Establishes and maintains effective internal and external working relationships. Responsible for complying with information privacy / confidentiality policies and regulations. HME Support Services only: Obtains insurance eligibility and benefits information using various phone and on-line resources. Maintains appropriate authorizations and notifies insurance companies of patient arrival as needed. Ensures eligibility and authorization requirements are completed within the required timeframe. Performs translation of narrative diagnoses provided by physicians into appropriate ICD-9 or ICD-10 codes. Maintains productivity levels established by management in completing orders. Minimum Qualifications One year of experience with Medicare/Medicaid and other commercial insurances, preauthorization and utilization management. - and - One year of customer service experience. - and - Demonstrated excellent interpersonal relations and communications skill. - and - Demonstrated experience working effectively in time sensitive situations, handing multiple priorities simultaneously and ability to make prompt accountable decisions. - and - Demonstrate ability to work under stress. - and - Demonstrated computer and word processing skills. Preferred Qualifications Experience with Centricity/IDX. - and - Knowledge of Intermountain Healthcare's computer systems. - and - McKay-Dee: Two years mental health medical experience. One year psychiatric and drug and alcohol medical terminology and coding experience. - and - Alta View: One year IDX experience. - and - PCMC: BS in related field or two years of experience with child/adolescent behavioral health treatment services. - and - HME Support Services: Bilingual Spanish speaking, Admitting, billing, collection and/or insurance verification experience, Versed in CPT/HCPCS/ICD-9/ICD-10 Codes, and/or Medical Terminology. - and - Bilingual Spanish speaking - and - Admitting, billing, collection and/or insurance verification experience - and - Versed in CPT/HCPCS/ICD-9/ICD-10 Codes - and - Medical Terminology Physical Requirements: Hearing/Listening, Manual Dexterity, Seeing, Speaking Location: Homecare - Salt Lake City Work City: South Jordan Work State: Utah Scheduled Weekly Hours: 0 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $18.02 - $24.47 We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package and our commitment to diversity, equity, and inclusion. Intermountain Health is a Utah-based, not-for-profit system of 33 hospitals (includes "virtual" hospital), a Medical Group with more than 3,800 physicians and advanced practice clinicians at about 385 clinics, a health plans division called SelectHealth, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery. Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment. To find out more about us, head to our career site here. Sign up for job alerts! Click ‘sign in’ at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details. Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email recruitment@imail.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We intentionally work toward an Intermountain Health that reflects our diverse communities and provides culturally competent care, health equity, and a sense of belonging amongst all our caregivers (employees). This is an important part of fulfilling our mission to help people live the healthiest lives possible. The three pillars of our work are talent experience with Intermountain (application, internship, development, etc.), community benefit, and care delivery. Learn more about diversity at Intermountain, here. Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match. Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100 learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor. All positions subject to close without notice. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status. Women, minorities, individuals with disabilities, and veterans are encouraged to apply. Thanks for your interest in continuing your career with our team!