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Customer Service Manager
IGA Sandersville, GA
Full Time | Retail 7 Months Ago
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IGA is Hiring a Customer Service Manager Near Sandersville, GA

Overview

Ensure consistent and memorable customer experiences through the superior show quality and customer service by training and demonstrating the four priorities (Safety, Friendliness, Show and Efficiency), evaluating, and coaching employees responsible for applying them. Supervise and perform all functions related to sales related assets.

Responsibilities

  • Observe, evaluate, and coach employees to deliver friendly, superior customer service which focuses on show.
  • Maintain measurement plans and reports to evaluate employee, financial and operational effectiveness.
  • Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback.
  • Deliver on-the-job training (OJT) programs and materials.
  • Drive measurement based continuous improvement of OJT.
  • Select, train and develop Customer Service Leaders.
  • Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs. Provide feedback and partner with the store management team to deliver solutions.
  • Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness. Provide feedback and partner with the store management team to deliver solutions.
  • Manage the hiring processes including sourcing and candidate management. Work with the store management team to ensure interviewing, onboarding and training processes follow established guidelines.
  • Complete, review, and maintain all training documentation including OJT, new hire and performance documentation.
  • Works with Store Manager to ensure that a schedule is written to provide the desired level of customer service within established labor guides.
  • Process customer orders, including performing functions of cashiers or customer service clerks.
  • Perform customer service desk functions as needed.
  • Ensure that an accurate daily cash count is completed.
  • Ensure bank deposits are completed daily according to policy.
  • Monitor and analyze audits according to company guidelines.
  • Monitor and enforce all Front End policies related to Asset Protection and Shrink Control.
  • Ensure the security of the office and store funds.
  • Maintain supplies needed for Front End according to budget.
  • Qualifications

    1. Strong communication and partnering skills. 2. Knowledge and application of operations within a retail environment. 3. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job. 4. Knowledge and application of the principles of differentiated learning. 5. Leadership experience with direct reports. 6. Ability to read and understand information and direction. 7. Ability to work well with others. 8. Ability to lift 25 lbs. occasionally and 15 lbs. constantly. 9. Must be at least 18 years old. 10. Ability to stand for extended periods of time. 11. Demonstrate successful use of math skills. 12. Ability to work well with computers. 13. Knowledge of Front End operations. 14. Ability to work shifts during peak times (such as 10-7) at least 3-4 days per week.

    Job Summary

    JOB TYPE

    Full Time

    INDUSTRY

    Retail

    POST DATE

    09/21/2022

    EXPIRATION DATE

    12/12/2022

    WEBSITE

    iga.com

    HEADQUARTERS

    CHICAGO, IL

    SIZE

    1,000 - 3,000

    FOUNDED

    2008

    CEO

    PAULO GOELZER

    REVENUE

    $200M - $500M

    INDUSTRY

    Retail

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    Daggetts Foods IGA is a food production company based out of 104 1ST ST NE, Hinckley, Minnesota, United States.

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    The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.

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    If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.

    Step 1: Understand the job description and responsibilities of an Accountant.

    Quotes from people on Customer Service Manager job description and responsibilities

    As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.

    02/02/2022: San Antonio, TX

    They develop and implement standards effective in sustaining the relationship between an organization and its clients.

    02/12/2022: Monterey, CA

    Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.

    01/27/2022: Muskegon, MI

    Customer service managers oversee teams of customer service representatives.

    04/16/2022: Clarksville, TN

    Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.

    02/10/2022: Youngstown, OH

    Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

    Career tips from people on Customer Service Manager jobs

    They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.

    02/11/2022: Austin, TX

    Customer service managers generally need a bachelor’s degree.

    04/15/2022: Manchester, NH

    Although certifications are not essential for this position, many customer service managers pursue optional credentials.

    03/15/2022: Huntsville, AL

    They should know how to set customer service goals, use CRM tools and build teams.

    03/13/2022: Kennewick, WA

    Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.

    04/16/2022: Detroit, MI

    Step 3: View the best colleges and universities for Customer Service Manager.

    Butler University
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