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Customer Service Manager

Sandersville, GA | Full Time
3 Days Ago

Job Description

Overview

Ensure consistent and memorable customer experiences through the superior show quality and customer service by training and demonstrating the four priorities (Safety, Friendliness, Show and Efficiency), evaluating, and coaching employees responsible for applying them. Supervise and perform all functions related to sales related assets.

Responsibilities

  • Observe, evaluate, and coach employees to deliver friendly, superior customer service which focuses on show.
  • Maintain measurement plans and reports to evaluate employee, financial and operational effectiveness.
  • Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback.
  • Deliver on-the-job training (OJT) programs and materials.
  • Drive measurement based continuous improvement of OJT.
  • Select, train and develop Customer Service Leaders.
  • Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs. Provide feedback and partner with the store management team to deliver solutions.
  • Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness. Provide feedback and partner with the store management team to deliver solutions.
  • Manage the hiring processes including sourcing and candidate management. Work with the store management team to ensure interviewing, onboarding and training processes follow established guidelines.
  • Complete, review, and maintain all training documentation including OJT, new hire and performance documentation.
  • Works with Store Manager to ensure that a schedule is written to provide the desired level of customer service within established labor guides.
  • Process customer orders, including performing functions of cashiers or customer service clerks.
  • Perform customer service desk functions as needed.
  • Ensure that an accurate daily cash count is completed.
  • Ensure bank deposits are completed daily according to policy.
  • Monitor and analyze audits according to company guidelines.
  • Monitor and enforce all Front End policies related to Asset Protection and Shrink Control.
  • Ensure the security of the office and store funds.
  • Maintain supplies needed for Front End according to budget.
  • Qualifications

    1. Strong communication and partnering skills. 2. Knowledge and application of operations within a retail environment. 3. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job. 4. Knowledge and application of the principles of differentiated learning. 5. Leadership experience with direct reports. 6. Ability to read and understand information and direction. 7. Ability to work well with others. 8. Ability to lift 25 lbs. occasionally and 15 lbs. constantly. 9. Must be at least 18 years old. 10. Ability to stand for extended periods of time. 11. Demonstrate successful use of math skills. 12. Ability to work well with computers. 13. Knowledge of Front End operations. 14. Ability to work shifts during peak times (such as 10-7) at least 3-4 days per week.

    Company Overview

    • Website
    • Headquarters CENTRALIA, IL
    • Size 50 - 100
    • Founded 1996
    • Type
    • CEO DAVID HUGO
    • Revenue $5M - $10M
    • Industry Retail & Wholesale
    • About iga

    Skills for Customer Service Manager

    The job skills required for Customer Service Manager include Customer Service, Leadership, Coaching, Onboarding etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.

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    Career Path for Customer Service Manager

    The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.

    How to Become a Customer Service Manager

    If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.

    Step 1 Understand the job description and responsibilities of a Customer Service Manager

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    Step 2 Knowing the best tips for becoming a Customer Service Manager can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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