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IES Residential, Inc.
Hudson, FL | Other
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Call Center Manager
$74k-103k (estimate)
Other | Specialty Trade in Construction 7 Months Ago
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IES Residential, Inc. is Hiring a Call Center Manager Near Hudson, FL

General Job Description

IES Residential is currently seeking an individual to join our Bayonet Plumbing, Heating, and Air Conditioning team in Hudson!

Benefits:

· Medical Insurance

· Dental, Vision, Accident, Long-Term Disability, Critical Illness, and Hospitalization Insurance

· 401K

· Company paid Life Insurance and Short-Term Disability Insurance.

· Bonus commission package

Specific Qualifications

· Minimum 5 years supervisory experience managing a team of at least ten people

· Experience working within a high-volume Call Center and/or Dispatch environment

· Excellent communication skills; both verbal and written

· Computer and technology literate

· Highly attentive; does not overlook the details

· Demonstrated ability to train others

· Ability to prioritize and re-prioritize often

· Must be able to pass a pre-employment drug screen and background check

· Experience with Service Titan preferred

Company Overview

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2021 fiscal year ending September 30, 2021, IES produced over $1.53 billion in revenue and employed over 6,800 employees at over 99 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.

From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives.

  • Our commitment to our employees is reflected by our actions: 
  • Safety is Priority One – and our record shows it
  • Competitive Pay
  • Company 401K plan with Employer Contribution Match
  • Company Paid Time Off
  • Company Paid Life Insurance
  • Choice of Medical Coverage including Prescription and Short Term Disability Plans
  • Choice of Dental and Vision Coverage
  • Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
  • Auto and Home Insurance Discount Programs

EEO Statement

PLEASE NO AGENCY CALLS. NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.

EEO & Affirmative Action

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government.

View Your Equal Employment Opportunity rights under the law. "EEO is the Law" poster | "EEO is the Law" poster supplement

View IES' policy on Pay Transparency Pay Transparency NonDiscrimination Poster

Disability Accommodation

IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860-1500 or any IES office to request assistance.

Right to Work

English

Spanish

Job Summary

JOB TYPE

Other

INDUSTRY

Specialty Trade in Construction

SALARY

$74k-103k (estimate)

POST DATE

09/21/2022

EXPIRATION DATE

01/07/2023

WEBSITE

iesresidential.com

HEADQUARTERS

KENNESAW, GA

SIZE

500 - 1,000

FOUNDED

1973

TYPE

Private

CEO

JIMMY APLIN

REVENUE

$200M - $500M

INDUSTRY

Specialty Trade in Construction

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IES Residential is an electrical contracting firm that engaged in security, fire alarm systems and solar power installation and monitoring services.

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The following is the career advancement route for Call Center Manager positions, which can be used as a reference in future career path planning. As a Call Center Manager, it can be promoted into senior positions as a Contact Center Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Manager. You can explore the career advancement for a Call Center Manager below and select your interested title to get hiring information.

If you are interested in becoming a Call Center Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Due to their managerial position, Call Center Managers complete many tasks contributing to their supervisory role.

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Call center managers will be directly responsible for hiring, training and motivating call center representatives.

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Motivating and guiding team members on navigating difficult customer calls.

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Call center managers hire, train, prepare, and motivate their staff members to provide excellent service to customers.

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They develop objectives for a call center’s day-to-day operations and analyze call center statistics (like sales rates and customer service metrics) to ensure that these objectives are met.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Call Center Manager jobs

Some call center managers can also work toward sales and team leadership certifications.

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Educational requirements to become a call center manager vary by employer.

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Any call center manager will receive on-the-job training.

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Be a social leader to foster optimism and promote culture change.

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Focus on agent engagement and retention.

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Step 3: View the best colleges and universities for Call Center Manager.

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