Job Description

Job Description

Job Title:

Collections Specialist

Reports To:

Accounts Receivable Supervisor  

 Job Summary:

Must have for this role:

• Billing
• Cash Apps
• Collections - Business to Business
• Excel - Pivot Tables, Vlookups and Formulas
• Adobe

The Collections Specialist is responsible for collections of outstanding accounts receivable dollars from existing client base. The Collections Specialist will also assist with resolving customer billing problems and reducing accounts receivable delinquency.

Job Duties and Responsibilities:

• Making outbound collection calls in a professional manner while keeping and improving customer relations.
• Provide documentation as necessary to customers regarding their account. 
• Resolve client-billing problems and rescue accounts receivable delinquency, applying good customer service in a timely manner.
• Research with the operations department outstanding issues to expedite the collection of accounts. 
• Identify issues attributing to account delinquency and discuss them with management.
• Provide timely follow-up on payment arrangements
• Track customer responses and follow-up via telephone and/or e-mail.
• Other responsibilities as assigned.

Min

Max

Qualifications

Physical and Mental Requirements:

• Must be self-motivated, positive in approach, professional and help create, develop and implement project process improvement(s).
• Must promote the Company culture and mission to all employees, vendors, clients and business partners.
• Must possess proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s). 
• Familiarity with the construction environment involving liens and waivers preferred.
• Must have strong customer service skills and strong verbal and written skills. 
• Must have proven mid skill level to interpret project documents, including but not limited to spreadsheets and billing documents.
• Regular attendance is mandatory.

Education, Certification, License, and Skill Requirements:

• ​Must possess at least a High School Diploma or GED equivalency. 
• Must have some experience in customer interface, such as liaison between the customer and the Company.
• Must be able to effectively operate office equipment and computing devices commonly used in the industry – including numeric keyboard by touch.
• Must have a minimum of two (2) years general office experience; construction experience preferred.
• Must be proficient with Microsoft Office (Word, Excel, etc.) and general accounting software and have strong typing/data entry skills.

Career Path:

• Accounts Receivable Specialist

Minimum Years of Experience

License Required

Minimum Education

Overview

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2020 fiscal year ending September 30, 2020, IES produced over $1.19 billion in revenue and employed over 5000 employees at over 79 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females. Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.

From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives. 

• Our commitment to our employees is reflected by our actions: 
• Safety is Priority One – and our record shows it
• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs

EEO Statement

PLEASE NO AGENCY CALLS. NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.

EEO & Affirmative Action

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government. 

View Your Equal Employment Opportunity rights under the law. "EEO is the Law" poster | "EEO is the Law" poster supplement

View IES' policy on Pay Transparency Pay Transparency NonDiscrimination Poster

Disability Accommodation

IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860-1500 or any IES office to request assistance.

IES Participates in E-Verify

E-Verify Information

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