The Enterprise Customer Success Account Manager is responsible for developing relationships with net2phone's Enterprise-level customers that promote retention and loyalty, collect information, and ensure that company offerings meet the individual needs of clients. The Enterprise Customer Success Account Manager acts as a client advocate and works with internal departments to ensure that client needs are understood and satisfied. They will work directly with C-suite clients and our highest producing Partners. Account Managers must know the company’s products inside and out. They are often called upon to provide technical support to customers or to provide training on their products. They will help customers plan and understand the best ways to utilize their net2phone system based on the customer’s business needs or business plans. The Account Manager is not focused on making sales, rather on educating their customers on the flexibility and capabilities of net2phone so customers are encouraged to continue using net2phone services.

Responsibilites:

• Develop and manage client portfolios.
• Analyze customer data to improve the customer experience.
• Hold product demonstrations for customers.
• Evaluate and improve tutorials and other communication infrastructure
• Mediate between clients and the organization
• Handle and resolve customer requests and complaints
• Minimize customer churn
• Find ways to deeply understand our customers’ objectives and become a trusted right-hand adviser
• Determine how to define, drive, and demonstrate the value (ROI) delivered
• Create a company-wide customer feedback loop
• Ensure smart hand-off
• Increase Renewal/Retention percentage
• Increase Renewal dollars by proving ROI for the company 
• Coordinate QBR's at the customer's request
• You must have experience working with C-suite clientele

• Previous sales experience with a technology company
• Customer-facing and relationship management experience
• Excellent communication, presentation and writing skills
• Can easily stay calm, cool, and collected under pressure
• Experience measuring and managing to data-driven results
• Tech savvy with experience using CRM and quoting tools

About net2phone:

net2phone is a rapidly-growing unified communications as a service (UCaaS) provider. net2phone's flagship hosted PBX and SIP Trunking services are offered exclusively through channel partners. net2phone is a subsidiary of IDT Corporation (NYSE: IDT), a global provider of telecommunications and payment services. To learn more, please visit net2phone.com.

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