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9 Desktop Support Technician Jobs in Santa Fe, NM

A3 staffing solutions
Santa Fe, NM | Full Time
$50k-65k (estimate)
1 Week Ago
Santa Fe, NM | Full Time
$40k-51k (estimate)
1 Week Ago
Santa Fe, NM | Full Time
$47k-59k (estimate)
1 Week Ago
Identity Software Solutions
Santa Fe, NM | Full Time
$47k-61k (estimate)
4 Months Ago
A3 staffing solutions
Santa Fe, NM | Full Time
$23-24 (estimate)
1 Month Ago
Warehouse Logistics Company
Santa Fe, NM | Full Time
$22-23 (estimate)
3 Months Ago
Santa Fe County
Santa Fe, NM | Full Time
$55k-77k (estimate)
6 Months Ago
inSync Staffing
Santa Fe, NM | Full Time | Contractor
$23-26 (estimate)
3 Months Ago
Santa Fe, NM | Full Time
$57k-72k (estimate)
6 Days Ago
Desktop Support Technician
$47k-61k (estimate)
Full Time 4 Months Ago

Identity Software Solutions is Hiring a Desktop Support Technician Near Santa Fe, NM

We are seeking a Desktop Support Technician to support the IT program.


The Subcontractor shall provide end-user support with processes for managing and delivering services that are ITIL® conformant. The Subcontractor shall resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices (including mobile equipment). Additionally, the Subcontractor shall support multi-user rooms (e.g., Skype rooms, classrooms) and video and collaborative technologies.

  • Provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met-or-exceeded.
  • Troubleshoot the system problem & complete repair in a timely & efficient manner, insuring minimal recurrence of problem (rework)
  • If unable to repair on initial visit, validate the user’s problem & provide information on a temporary work around, if necessary, to allow the customer to continue to work, until the system is repaired.
  • Effectively use remote assistant tools, knowledge base, & other tools to diagnose as appropriate & wherever available in the repair customer issues within target time limits
  • Provide the customer with regular communication regarding status of repair/install including notification when repairs are complete.
  • Communicate with customer appropriate advice & techniques to avoid future incidents of a similar nature.
  • Appropriately document all required information into the call tracking system.
  • Ensure system is appropriately secured (case is locked, system password protected, etc.).
  • Complete site specific, preventative maintenance checklist.
  • If needed, escalate the service request to the appropriate IT support for resolution if problem cannot be handled within provided time constraints.
  • Meet required productivity expectations, including Field Service Team metrics.
  • Meet or exceed all performance service level targets
  • Make every attempt, when appropriate, to resolve service requests remotely.
  • Partner with team members to communicate new solutions and assist other technicians when call volume is low.
  • Contribute to the knowledgebase (KB) through research of articles, training courses attended, on the job learning, etc.
  • Participate in IT projects.
  • Strive to achieve & maintain knowledge of all applicable site procedures.
  • Exercise appropriate workflow & time management.
  • Provide adequate notice for planned absences (two weeks preferred).
  • Other duties assigned as necessary.


  • Must possess associate degree and 2 years of experience related to the position
  • In lieu of a degree, 5 years of experience is required.
  • U.S. Citizenship is required per Contract to obtain and maintain a U.S. Department of Energy clearance, with the ability to obtain and maintain a DOE Q clearance.
  • Should be trained in the prevailing operating system(s) & hardware systems used at the client site.
  • Possess experience working in an IT service operation using ITIL best practices and/or ISO 2900 quality management system.
  • Demonstrate formal customer service & technical training will be required.
  • Possess proven experience of having provided the highest quality of customer service in a fast-paced IT service environment.
  • Possess experience with equipment & software installation & upgrades.

Desired experiences and skills include:

  • Bachelor’s Degree or higher in Computer Science, Information Systems, or similar
  • CompTIA Certifications, such as A or Network are desired.
  • Microsoft Certifications, such as MCSA Windows is desired.
  • Apple Certifications, such as ACSP or JAMF Certs are desired.
  • Active U.S. Government Clearance

Job Type: Full-time

Salary: $55,000.00 per year

Ability to commute/relocate:

  • Albuquerque, NM 87102: Reliably commute or planning to relocate before starting work (Required)


  • Customer support (Preferred)
  • iOS (Preferred)
  • Windows (Preferred)

Work Location: In person

Speak with the employer
91 8392946850

Job Summary


Full Time


$47k-61k (estimate)





Show more

Identity Software Solutions
Contractor | Full Time
$25-30 (estimate)
1 Week Ago
Identity Software Solutions
$20-29 (estimate)
3 Months Ago
Identity Software Solutions
$20-27 (estimate)
3 Months Ago

The job skills required for Desktop Support Technician include Customer Service, Desktop Support, Operating System, Field Service, Computer science, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Desktop Support Technician positions, which can be used as a reference in future career path planning. As a Desktop Support Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician. You can explore the career advancement for a Desktop Support Technician below and select your interested title to get hiring information.

A3 staffing solutions
Full Time
$23-24 (estimate)
1 Month Ago
inSync Staffing
Full Time | Contractor
$23-26 (estimate)
3 Months Ago

If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Desktop Support Technician job description and responsibilities

Desktop Support Technicians ensure all desktops and computer equipment run smoothly at the workplace.

02/23/2022: Florence, AL

Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system.

03/02/2022: Rochester, NY

Perform upgrades and configuration of desktop and related peripherals.

02/19/2022: Durham, NC

Senior desktop support technicians are responsible for maintaining the customer relationship and communication tied to project-related activities.

02/06/2022: Ventura, CA

The Desktop Support Technician provides technical support of desktop and laptop computers, applications, and related technology.

01/23/2022: Vallejo, CA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Desktop Support Technician jobs

Earn bachelor's degree or equivalent.

01/30/2022: Omaha, NE

Gain experience with operating systems.

12/19/2021: Springfield, OH

Practice fixing common computer problems.

03/05/2022: Anderson, IN

Seek technical support positions.

01/21/2022: Santa Rosa, CA


03/02/2022: Minneapolis, MN

Step 3: View the best colleges and universities for Desktop Support Technician.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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