Overview

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity.

Responsibilities

The State & Local Center of Excellence (CoE) Business Process Analyst plays a significant role in ensuring program and project management excellence. As a CoE Business Process Analyst, you will be an integral part of a team focused on how quality services, products and solutions are delivered to our customers to meet their desired and expected outcomes. In this role, you will assist the S& L CoE Sr. Manager in achieving this by establishing, enforcing, and continuously improving upon processes and executing program and project management standards and goals. You will be responsible for maintaining, developing, documenting,and implementing standard processes, procedures, best practices, and a common knowledge-sharing repository to serve across two business lines and three distinct business segments.

Success in this role is dependent upon a working knowledge of project management standards and principles, program management, and a keen desire to develop, improve, and support business processes. Excellent communication (verbal and written), organizational and problem-solving skills are key, along with the ability to adapt to changing priorities.

A creative and collaborative mindset is of the utmost importance.

Job Summary and Essential Functions

Assists in the development and design of documentation to maintain and improves processes aligned with program and project excellence

Creates, and sets appropriate tools, templates, standards, and parameters applicable to project/program management

Communicates established processes, tools and standards and trains appropriate staff accordingly

Aids in establishing and maintaining a central, organized repository of tools, templates, and artifacts

Constructs and improves process maps, workflows, and standard operating procedures

Establishes reporting standards and cadence

Takes ownership of assigned deliverables

Monitors and audits program and project teams for compliance to established processes, standards, and enforcement of established gate reviews

Collects feedback, input, and review of best practices to facilitate continuous improvement and to align to/with customer contracts and other organizational processes and procedures

Execute post-project delivery surveys and measure project success through a scorecard methodology

Supports compliance audits as needed

Perform and support activities across Business Lines and across Business Units to collaborate on matters related to Program and Project Management CoE

Other related duties as assigned

Qualifications

Qualifications, Education, and Experience

• Bachelor’s degree (Adult Learning, Data Management, Project Management, etc.) or equivalent experience
• At least 2 years of experience in Program Management, Project Management, Data Analytics, Adult Learning, or Technical Writing
• Above average skills with Microsoft Office and similar tools (Word, Excel, PowerPoint, Visio, Outlook, Teams)
• Relevant experience in a similar technology industry preferred
• Understanding of Program and Project Management principles