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Client Relationship Manager
IDeaS Bloomington, MN
Other | Print & Book Publishing 2 Months Ago
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IDeaS is Hiring a Client Relationship Manager Near Bloomington, MN

Passionate people. Loyal clients. Leading solutions.

With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us.

IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization.

Now we just need you!

Are you passionate about making real connections with real people around the world? Do you have experience in hospitality, revenue management, or software support? IDeaS takes pride in delivering a best-in-class client experience in everything we do. The Client Relationship Manager (CRM) brings innovation and clarity to the client’s experience of working with IDeaS and our sophisticated technology solutions. With the highest quality service, training, and support to clients at the corporate and property level, the CRM develops and maintains a strong, ongoing relationship with each assigned client, resulting in high client retention and meaningful connections.

What you’ll be doing...

• Develops and maintains ongoing client relationship with the Primary Client Sponsor and the Primary Client User at the hotel level and or Corporate Level. • Understands the client’s strategic and tactical objectives and anticipates how this will impact the IDeaS system and the client's ability to get the maximum value from it.• Initiates planned communication processes with client sponsors and IDeaS. • Acts as an escalation point for the Client or Support to ensure smooth maintenance of the business relationship. • Identifies client training needs and potential module sales through the development of strong relationships with our clients. • Produces quotations and follows up on invoices for training and new modules.• Interacts with the Account Manager and members of the Support team to ensure alignment between all communication to hotel and Corporate (if appropriate). • Gains familiarity with training and deployment including support tool-sets. • Assumes the responsibilities of Account Manager for clients that do not qualify for an individually appointed Account Manager. • Maintains an in-depth knowledge of the IDeaS System Modules and their business application including business issues that they solve. • Mentors new employees as required.• Maintains accurate and up to date information on the status of the account and contacts assigned in SalesForce.com. • Performs other duties, as assigned. 

What you’ll bring to us…

• High school Diploma and equivalent combination of education, training, and relevant experience will be considered. • Hotel Revenue Management experience OR Client Success Management experience, ideally using Salesforce Service Cloud• Organizational, planning, analytical and problem-solving skills. • Ability to multi-task while maintaining impeccable attention to detail. • Excellent communication skills - both written and verbal. • Ability to work successfully in an international team environment, as well as the ability to work independently.• Professional presence.• Good command of written and spoken English.

Preferences...

• 2 years of client management, front of house or reservations experience.• 2 years of hotel business experience preferably in the Revenue Management area.• Experience or knowledge of hotel systems (PMS, CRS, GDS).• Revenue management or group sales experience.• Bi-lingual language skills.• Flexible working hours might be required to accommodate clients in various time zones.• Experience with Revenue Management systems.• Ability to concentrate and be productive within a vibrant office environment.

We Support Who You Are….

As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you’re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.

At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.

Additional Information:SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Equal Employment Opportunity is the Law. Also view the supplement EEO is the Law, and the notice Pay Transparency

Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.

Resumes may be considered in the order they are received.

IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

#LI-Hybrid

Job Summary

JOB TYPE

Other

INDUSTRY

Print & Book Publishing

POST DATE

01/20/2023

EXPIRATION DATE

02/16/2024

WEBSITE

ideasinc.net

HEADQUARTERS

MILFORD, CT

SIZE

50 - 100

TYPE

Private

CEO

PAUL MANGELS

REVENUE

$10M - $50M

INDUSTRY

Print & Book Publishing

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The job skills required for Client Relationship Manager include Client Relationship, Communicates Effectively, Collaboration, Futures, Business Acumen, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Relationship Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Relationship Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Client Relationship Manager positions, which can be used as a reference in future career path planning. As a Client Relationship Manager, it can be promoted into senior positions as a SB Financial Services Relationship Manager II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Relationship Manager. You can explore the career advancement for a Client Relationship Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Client Relationship Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Relationship Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Relationship Manager job description and responsibilities

While account executives focus on the goals of their employer throughout their communications with clients, the targets of client relationship managers are more closely aligned to those of the client.

03/15/2022: Troy, NY

Client relationship managers are responsible for building and maintaining good relationships with clients by listening to complaints or concerns and resolving them.

03/04/2022: Santa Cruz, CA

Build positive and productive relationships with clients for business growth.

01/20/2022: Concord, NH

Schedule regular meetings, discussions, teleconferences and visit client offices to strengthen the relationships.

03/25/2022: New Orleans, LA

To maintain this strong client relationship, the client relations manager must consistently work to ensure they satisfy the client.

04/07/2022: Stockton, CA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Relationship Manager jobs

Since they work directly with clients, they often conduct meetings with clients via phone calls, emails or video chats.

02/28/2022: Topeka, KS

Some may travel to conferences and conventions to mingle with current clients and recruit prospective customers.

03/28/2022: Detroit, MI

Learning the needs of clients and developing plans to meet them.

04/08/2022: Bridgeport, CT

Have a genuine care for the success of the business.

02/25/2022: Utica, NY

Managers must understand the different reasons for the types of relationships, and provide the customer with what they are looking for.

03/21/2022: Springfield, MO

Step 3: View the best colleges and universities for Client Relationship Manager.

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