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IdealTraits Inc.
Lake Orion, MI | Full Time
6 Months Ago
Remote Customer Service Representative
IdealTraits Inc. Lake Orion, MI
Full Time | Business Services 6 Months Ago
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IdealTraits Inc. is Hiring a Remote Remote Customer Service Representative

Job Description


Are you looking for a change of pace? IdealTraits wants you to join our Client Success Team.

Headquartered in Lake Orion, MI, we are currently searching for a Full-Time Remote Client Success Educator to join our growing team. Every day you'll be using your strong communication and customer service skills, problem-solving, rapport-building, and time-management talents to ensure you are providing the best experience for your clients. Here at IdealTraits, we are invested in you and your success. We offer a comprehensive benefits package, ongoing training,growth opportunities, and foster a great team atmosphere with our team members all over the country. We are looking for someone who is energetic and interested in helping our business grow through value-based conversations and remarkable customer experience.

If this sounds like something you would be interested in, we encourage you to apply today!

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*You must complete the Assessment for further consideration*

Benefits


Base Salary based on Experience

Health / Dental / Vision Insurance

401K Plan

Paid Time Off (PTO)

Paid Holidays

Work from Home Flexibility

On-the-job training

Career Development & Growth

Team Building Activities

Weekends and Holidays Off

Life Insurance

Supplemental Insurance

Great team atmosphere

Equipment Provided

Responsibilities


  • Your outstanding customer service skills will be essential in responding promptly to customer inquiries via phone calls, emails, and Intercom chats.
  • With your keen attention to detail, you’ll be maintaining records of all client interactions, transactions, comments, and complaints.
  • Using your excellent presentation skills, you'll be onboarding new IdealTraits users, staying up to date with system changes, new products, and features.
  • Using your excellent problem-solving skills you will be developing/proposing changes to processes that impact day-to-day operations.
  • With your excellent relationship-building talents, you’ll be obtaining referrals and product feedback for our sales and development teams.

Requirements


  • Previous bar, restaurant, front office, customer service, receptionist, or similar experience preferred.
  • A team player with excellentwritten and verbal communication skills and a positive attitude.
  • A critical thinker and out-of-the-box problem solver who is detail-oriented and has the ability to multitask.
  • Always willing to learn, train, and be coachable.
  • Basic computer software knowledge including experience with G-Suite and the ability to learn new systems (Intercom, RingCentral, IdealTraits platform).

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

POST DATE

09/09/2022

EXPIRATION DATE

12/12/2022

WEBSITE

gtraits.com

HEADQUARTERS

SHELBY TOWNSHIP, MI

SIZE

25 - 50

TYPE

Private

CEO

ROBERTO BASILISCO

REVENUE

$5M - $10M

INDUSTRY

Business Services

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