Overview

 Driven Brands™, headquartered in Charlotte, NC, is the parent company of some of North America’s leading automotive aftermarket brands including Take 5 Oil Change, Meineke Car Care Centers, Automotive Training Institute, Maaco, CARSTAR, ABRA, Uniban, Car Wash US, FIX Automotive, 1-800-Radiator & A/C and PH Vitres d’Autos. Driven Driven Brands has more than 4,000 centers across 15 countries, and combined, all businesses generate approximately $3.8 billion in system-wide sales and service over 50 million vehicles annually.

Driven Brands is the quintessential growth company, more than tripling its revenues, brands, employees, and profits over the past six years. The primary focuses of the company are growing its franchisee’s profitability, all brands’ unit count and creating opportunities for its employees, franchisees, and investors. Our culture of meritocracy inspires high performance and innovation among our employees. We enable our employees and franchisees to go further, faster— generating growth for our franchisees' businesses and our employees' careers. For more information, visit drivenbrands.com.

Responsibilities

The Director of Operations will have four areas of focus:

• Training: Immersing him/herself into the daily operations of the business to understand our model from the inside out. Months 1-2.
• KPI Management: Store-level engagement that drives operational excellence within each store. Our key KPI’s are car count growth and premium oils
• Customer Service & Quality Control: Ensure consistent quality and ensure all customer issues are resolved in a timely manner
• Operations: Manage a team of District Managers representing 50 stores

Responsibilities:

• Execution of the company's business strategies
• Preparing and implementing comprehensive business plans to facilitate achievement.
• Drive positive performance in, Sales, Customer Growth, and Customer Service
• Coaching, observing, evaluating, analyzing and training all aspects of the playbook
• Ability to hire high potential talent that will uphold the company goals and values
• Building strong teams that foster a culture a of operational excellence
• Field travel (approximately 60%)
• Work to achieve results by leveraging relationships with cross functional teams

Qualifications

• Qualifications:

  • Bachelors’ degree in business administration or related field.
  • 5 years senior leadership role in the appropriate field.
  • Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management.
  • Proficient in Microsoft Office applications, Word, Excel, PowerPoint
  • Proficiency in P&L experience required
  • Proficient in group training, presentations and public speaking
  • Ability to provide sales and marketing leadership
  • Excellent communications skills with all levels (crew to ownership)

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