Description

About ICS

ICS is a leading provider of outsourced IT services, cybersecurity, communications, and distributed workforce solutions throughout the U.S. As a customer-focused company, ICS integrates the industry's best technologies and practices for each customer's specific needs. We also serve as an extension of our customers' IT departments, enabling them to innovate and grow their business while helping protect them from the risk of cybersecurity threats. Employing a team of high-level engineers, we have built a loyal customer base across the region. Headquartered in Binghamton, New York, ICS employs over 140 people throughout its five office locations including New York and Massachusetts. As the company continues to expand its footprint, we are constantly looking for talented individuals to support our growth.

We’re passionate about creating a great place to work for our employees. ICS is committed to the development and advancement of all employees. We are a highly collaborative organization, and there are many opportunities to learn from your colleagues and advance your career. Work life balance is important to us. ICS is committed to working with each employee individually to find a schedule that allows them to fulfill their responsibilities both inside and outside of work.

Position Overview

We are seeking an experienced and motivated Systems Administrator II with a focus on core Microsoft products and platforms. Candidates must have in depth experience in implementing, administering, and supporting distributed systems for our growing company. The ideal candidate will have 3-5 years of solid hands-on experience with Windows Server (2012/2016/2019), MS Exchange (2010/2013/2016/2019) and experience with virtualized environments. This position reports directly to the technical team lead and has work from home flexibility but must be able to report to office location.

Requirements

The successful Systems Administrator II candidate will:

• Work tickets in order of priority and SLA from the Tier 2 ticket Queue.
• Use your time as effectively as possible to assess, plan and resolve Tier 2 issues.
• Communicate effectively with all necessary team members to resolve issues in a timely manner.
• Resolve issues on site as needed or scheduled by the dispatcher.
• Work closely with your teammates and customers to relay critical information to and from your technicians and customers.
• Follow all Standard Operating Procedures for your position, function, and ICS.
• Perform miscellaneous job-related duties as assigned by the Technical Team Lead.
• Follow development plan as outlined by leadership.
• Appropriately document/update all information for changes in an infrastructure as you identify new changes.

The Systems Administrator II must have the following skills, abilities, and qualifications:

• Must have 3-5 years’ experience in a similar position.
• Recommended at least 1 Moderate Level certification. (ex. MCSE, CCNA, Azure)
• Must demonstrate excellent customer service skills.
• Strong telephone and verbal communication skills are a must.
• Must thrive in a team environment and demonstrate effective team interaction.
• Must demonstrate the ability to effectively work independently.
• Must have strong organizational, priority and time management skills with the ability to multi-task.
• Must own reliable means of transportation.

Benefits

• Medical/Dental/Vision Insurance
• 401k with match
• Generous paid leave policies
• Life Insurance and Short-Term Disability coverage
• Performance based incentive
• Career advancement opportunities

If you meet the above qualifications and a desire to work with an industry leader in IT Solutions and are the team player that we are looking for, consider joining our team.