About us: Headquartered in Manhattan, New York, in the heart of Financial District, Icon Payments was founded in 2013. With the mission to build a merchant-inspired payments platform and a platform of revolutionary technology, Icon becomes one of the fastest growing payment companies in the U. S.

To drive more business and value to our partners, Icon offers the most competitive partnership programs and support. Icon also provides full-service payment processing and payment-enabled solutions for small to medium businesses, delivering more value to clients through the pioneering approach that allows business owners to focus more on their business values while Icon handles the needs of the business.

Join us: Are you a good communicator that is passionate about building connections with people with patient help and support? Icon Payment, LLC, currently has opening positions for Customer Service Specialist. We are looking for candidates who can profoundly assist others with strong skills of communication and problem-solving.

Customer Service Specialists are expected to be responsive to customer inquiries, target and solve problems for customers with professionalism, be confident to resolve complaints and maintain satisfaction from customers, advocate for potential customers our products and services, and always put themselves in customers’ shoes.

Duties and Responsibilities:

Make outbound calls with customers who spoke out of hours services and follow up with their inquiries;

Assist customers in consultations with professional sale terminal payment solutions and ensure that customers have the knowledge and tools to run their business;

Check daily batch report calls pending for output and closure of the same or generate work orders;

Manage interactive communications with customers and team members;

Display passion for solving problems and customer service by building sustainable relationships with customers;

Advocate actively for customers about company’s products and services;

Work with windows and client systems to ensure the correctness of information;

Learn certain software tools and customer service strategies and continuously improve the service processes;

Perform other duties and responsibilities as assigned.

Qualifications and Skills:

Bilingual in English and Mandarin (required);

High school diploma (required);

Strong communication and problem-solving skills that inspiring confidence while leading customers through the steps to resolve issues via phone and email;

Ability to learn company’s products and services;

Ability to pay attention to details and properly document and create customer call notes in computer system with utilizing multiple screens of data;

Excellent time management skills and ability to manage multiple priorities within a fast-paced environment;

Basic computer skills including MS office suite;

Previous experience in customer services, financial services or call center experience (highly preferred);

Benefits and Perks:

Paid Time Off (PTO);

Health care;

Sponsorship H1B visa.

Salary:

Commensurate with experience.

Application:

Email us your resume using the following format in the subject line: first name and last name, job title of position you are applying for. Only candidates authorized to work in the U.S. will be considered.

职位类型：全职

薪资： $13.20至$25.13（每小时 ）

通勤/搬迁能力:

• New York, NY 10004: 稳定通勤，或在开始工作前计划搬家 (必填)

Work Location: One location