We are open to supporting 100% remote work anywhere within the U.S.
ICF's Data Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a ServiceNow Business Analyst to support an existing DHS client.
Our Data Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client's business.
The Team:
You will be working as a ServiceNow Business Analyst on a cross functional scrum team that is working to implement ServiceNow's Project Portfolio Management (PPM) module for a DHS client.
Job Responsibilities:
The ServiceNow Business Analyst serves as a translator between technical teams and the client's business community to collect, clarify, analyze, and translate business requirements into clear and concise user stories. This position is within the context of an Agile team employing a Scrum development framework. The Business Analyst defines detailed stories and epics, with applicable acceptance criteria in collaboration with product owners and facilitates meetings with client and internal technical and operational teams.
This position will be working directly with stakeholders and must be able to communicate effectively via phone and web conferencing as all the stakeholders work remotely.
Minimum Job Requirements:
- Bachelor's Degree
- 2 years of experience as a Business Analyst in a fast-paced application development environment
- 2 years recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.)
- 1 years of experience with the PPM module on the ServiceNow Platform
- US Citizenship required due to federal contract requirements
- Must be able to obtain a DHS Public Trust clearance
Desired Skills:
- Solid understanding of requirements gathering and user story creation with clear acceptance criteria within Jira
- Excellent written and oral communication skills.
- Conceptual understanding of Object-Oriented enterprise software system development processes, methodologies, as well as major technologies (such as Java and .Net) and approaches (such as modularity and SOA)
- Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand
- Good understanding of basic system technologies as they relate to the project deliverables
- Ability to create a product roadmap and help prioritize user stories in conjunction with the roadmap
- Active DHS clearance, Public Trust or above
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Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.
We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\KnowYourRights\screen\reader\10\20.pdf) and Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\ English_formattedESQA508c.pdf) .
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is :
$56,467.00 - $95,993.00
Nationwide Remote Office (US99)
Need help? We're here:ICFCareerCenter@icf.com
About ICF
ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com (https://c212.net/c/link/?t=0&l=en&o=3731098-1&h=2556622195&u=https://www.icf.com/&a=icf.com) .