What are the responsibilities and job description for the Technical Account Manager position at IBM Corporation?
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
Are you passionate about helping clients achieve their business goals? Do you enjoy learning new technology and problem solving? Then IBM Expertise Connect Program is for you. We are looking for highly experienced individuals who can establish a trusting relationship with our clients. As a Technical Account Manager (TAM), you will develop a consistent long-term partnership with our clients to maximize their ROI in IBM products. You will have the opportunity to be a part of the Hybrid Cloud Expert Labs organization where you develop critical-thinking skills and work with Subject Matter Experts to resolve complex problems for our worldwide clients. In addition, you will help drive delivery to leading-edge technology in the Journey to Cloud, Openshift, WebSphere Application Server, Integration Products, Cloud Paks, Monitoring, Event Management, Service Management and Application Resource Management.
The Technical Account Manager has core responsibility in the following areas for Expertise Connect customers:
Provide a single focal point to customers and field personnel for helping the client:
- Avoid problems (Preventive)
- Avoid reoccurrence of problems after one has occurred (Proactive)
- Lead coordination of current problems, reduce the impact (mitigation), expedite resolution, provide root cause and delivery of lessons learned (again, proactive)
- Provide Proactive Reports, based on client needs/desires
- Responsible for ensuring that all contract deliverables are provided
- Where appropriate, act as lead, Project Manager or lead TAM across all business units
EXPERTLABS22
Required Technical and Professional Expertise
- Experience developing client relationships and strong rapport
- Ability to prioritize, multi-task, and perform effectively under pressure
- Excellent time management, organization skills, and the ability to manage multiple, complex, high-priority tasks and situations across multiple accounts
- Excellent problem-identifying skills, able to solve them quickly and thoroughly, using peers and internal resources as applicable
- Excellent problem-solving skills, able to pay attention to detail and the ability to help resolve technical issues
Preferred Technical and Professional Expertise
- Fundamental and/or strong knowledge in following technology & skills is an advantage. (Java, Shell scripting, Python, Kubernetes, Containers, Perl etc.)
- Experience in the IBM Products: WebSphere Application Server, Extreme Scale, Cloud Paks, Tivoli Monitoring, Instana, Netcool, Watson AIOps, and Turbonomic
- Strong experience managing large projects or client accounts. Project management or Agile certifications are a bonus
- Solid working knowledge of Hypervisors (VMWare, etc) and virtualization layers / logical partitions management and administration
- Solid working knowledge of shell scripting, Perl, Python (at a minimum)
- Working knowledge and usage of Cloud technology (AWS/IBM Cloud/Azure/Google)
- Working knowledge of OS (Linux, Windows, Unix, AIX)
- Experience of concepts of AI and Machine Learning
- Strong interpersonal and negotiation skills allowing support of critical customer situations
- Able to interpret and understand client's business and technical needs
- Ability to bridge between Client's technical needs/problem and IBM Lab/Development
- Ability to plan, prepare and deliver knowledge transfer and enablement sessions specifically designed for their customer
