Technical Account Manager

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
Are you passionate about helping clients achieve their business goals? Do you enjoy learning new technology and problem solving? Then IBM Expertise Connect Program is for you. We are looking for highly experienced individuals who can establish a trusting relationship with our clients. As a Technical Account Manager (TAM), you will develop a consistent long-term partnership with our clients to maximize their ROI in IBM products. You will have the opportunity to be a part of the Hybrid Cloud Expert Labs organization where you develop critical-thinking skills and work with Subject Matter Experts to resolve complex problems for our worldwide clients. In addition, you will help drive delivery to leading-edge technology in the Journey to Cloud, Openshift, WebSphere Application Server, Integration Products, Cloud Paks, Monitoring, Event Management, Service Management and Application Resource Management.

The Technical Account Manager has core responsibility in the following areas for Expertise Connect customers:
Provide a single focal point to customers and field personnel for helping the client:

• Avoid problems (Preventive)
• Avoid reoccurrence of problems after one has occurred (Proactive)
• Lead coordination of current problems, reduce the impact (mitigation), expedite resolution, provide root cause and delivery of lessons learned (again, proactive)
• Provide Proactive Reports, based on client needs/desires
• Responsible for ensuring that all contract deliverables are provided
• Where appropriate, act as lead, Project Manager or lead TAM across all business units

EXPERTLABS22

Required Technical and Professional Expertise

• Experience developing client relationships and strong rapport
• Ability to prioritize, multi-task, and perform effectively under pressure
• Excellent time management, organization skills, and the ability to manage multiple, complex, high-priority tasks and situations across multiple accounts
• Excellent problem-identifying skills, able to solve them quickly and thoroughly, using peers and internal resources as applicable
• Excellent problem-solving skills, able to pay attention to detail and the ability to help resolve technical issues

Preferred Technical and Professional Expertise

• Fundamental and/or strong knowledge in following technology & skills is an advantage. (Java, Shell scripting, Python, Kubernetes, Containers, Perl etc.)
• Experience in the IBM Products: WebSphere Application Server, Extreme Scale, Cloud Paks, Tivoli Monitoring, Instana, Netcool, Watson AIOps, and Turbonomic
• Strong experience managing large projects or client accounts. Project management or Agile certifications are a bonus
• Solid working knowledge of Hypervisors (VMWare, etc) and virtualization layers / logical partitions management and administration
• Solid working knowledge of shell scripting, Perl, Python (at a minimum)
• Working knowledge and usage of Cloud technology (AWS/IBM Cloud/Azure/Google)
• Working knowledge of OS (Linux, Windows, Unix, AIX)
• Experience of concepts of AI and Machine Learning
• Strong interpersonal and negotiation skills allowing support of critical customer situations
• Able to interpret and understand client’s business and technical needs
• Ability to bridge between Client’s technical needs/problem and IBM Lab/Development
• Ability to plan, prepare and deliver knowledge transfer and enablement sessions specifically designed for their customer

About Business UnitIBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.
This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.
Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
- Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.