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The Team Supervisor is responsible for supporting, coaching, developing and supervising a group of Customer Service Agents in an inbound call center environment. The supervisor position is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance management and appraisal of work groups in accordance with the organization’s policies and applicable legal requirements. Supervisors will perform related work as required.
What does a Team Supervisor do?
Supervisors need to be able to affect the entirety of the team’s operations by being engaged and tuned into the team that they support. They should be able to effectively build a culture that promotes success and unity. The supervisor is responsible for “on-the-floor” activities, and must be available to assist agents while they are “on-the-floor.” You will be responsible for monitoring, identifying and resolving performance, behavior, and attendance issues using prescribed performance management techniques. Continually monitor agents and coach them to improve daily/weekly/monthly metrics.
EDUCATION/EXPERIENCE:
QUALIFICATIONS/SKILLS:
Full Time
08/16/2022
12/06/2022
ibex-group.com
PALM CITY, FL
50 - 100
1995
Private
WILLIAM DERRICKSON
$5M - $10M
Business Services
The job skills required for Team Supervisor include Customer Service, Coaching, Teamwork, Problem Solving, Time Management, Microsoft Word, etc. Having related job skills and expertise will give you an advantage when applying to be a Team Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Team Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Team Supervisor positions, which can be used as a reference in future career path planning. As a Team Supervisor, it can be promoted into senior positions as a Trust Operations Officer that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Team Supervisor. You can explore the career advancement for a Team Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Team Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Team Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Team Supervisor job description and responsibilities
A team supervisor who exemplifies a positive work attitude and exhibits good work ethic.
04/14/2022: Twin Falls, ID
Managing teams and projects to meet a private, public or voluntary organization's goals.
02/09/2022: Roanoke, VA
A Team supervisor ensure that workers are properly trained for their specific roles
05/08/2022: Anchorage, AK
As they monitor the progress and achievements of the team, they may report results to a leader such as a Director of Operations.
02/25/2022: Alamogordo, NM
Evaluating goals and determining how the team will measure success can prevent miscommunication.
04/09/2022: Riverside, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Team Supervisor jobs
Team supervisor help the team understand performance targets and goals.
03/15/2022: Fort Collins, CO
A Team supervisor schedule work hours and shifts.
03/14/2022: Altus, OK
Successful team supervisors have excellent organizational and communication skills.
04/10/2022: Johnstown, PA
Understanding and respecting generational differences.
04/12/2022: Milwaukee, WI
Every good supervisor has the skill of priority management.
03/30/2022: Reno, NV
Step 3: View the best colleges and universities for Team Supervisor.