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* Customer Service Experience
* Reliable and dependable
* Ability to use logic and understand business efficiency
* Demonstrate the ability to communicate (oral/written) effectively, interface with customers and function well within a team environment
* Microsoft Word and Excel skills
* Ability to learn new systems/software in above average time frame
* Associate's degree preferred
* Experience in customer service, banking, call center, field service or high-volume production scheduling required
Provide Call Management System scheduling support to Customers, Service Delivery Team Members, Field Associates, and Business Management Team Members, sharing in the responsibility of meeting customer service performance expectations. This position is for evenings and weekends. Some essential functions of this position include: - Monitoring real time operation of the Call Management System to ensure Service Level Agreement (SLA) is being met and all available Customer Service Engineers (CSEs) are actively assigned to calls - Continuously monitoring --white space-- on the Call Management System to ensure maximum productivity of CSEs - Responsible for marking CSE unavailability on the Call Management System chart for emergency situations as per standardized documentation and making Business Team aware of those occurrences - Reviewing call lists; determining initial urgency and scheduling appropriately thru interface with CSEs, Business Team, and customers - Utilizing team/geography knowledge to provide feedback to Business Team to improve resource efficiencies - Participating in conference calls as required - Escalating urgent service needs and CSE-related issues and concerns to appropriate management team - Assisting in training new Call Management Coordinators in using the Call Management System - Documenting customer dissatisfaction and field issues and provide to Business Team for appropriate action - Documenting customer satisfaction and recognition of CSEs for good performance - Contacting customers with estimated times of arrival as necessary Qualifications - External - Strong analytical and problem solving skills - Ability to use logic and understand business efficiency - Demonstrate the ability to communicate (oral/written) effectively, interface with customers and function well within a team environment - Microsoft Word and Excel skills - Ability to learn new systems/software in above average time frame - Associate's degree preferred - Experience in customer service, call center, field service or high volume production scheduling required-
Job Type: Contract
Pay: $14.00 per hour
Weekly day range:
Ability to commute/relocate:
Work Location: One location
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The job skills required for Customer Service Representative include Customer Service, Call center, Problem Solving, Scheduling, Planning, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.