Company Profile

Today, eighty percent of the world’s population lacks access to MRI. Hyperfine is on a mission to address the limitations of current imaging technologies and make MR imaging accessible anytime and anywhere.

Do you have a background in magnetic resonance imaging, deep learning, electrical engineering, physics, or related fields? What about health equipment sales, business development, or marketing? Hyperfine lives and works on the cutting edge of medical imaging accessibility. If you enjoy a challenge as much as you value a committed workplace, we could be the next step in your rising career.

Position Title:Clinical Support Specialist

Position Location:St. Louis, MO - Remote

Summary:

As the Clinical Applications Specialist, you will be responsible for driving clinical adoption, utilization, account management and expansion for hospital customers SWOOP® portable MRI programs. In this role, you are the technical subject matter expert and account manager for our commercial customers, to include - protocol adoption and clinical workflow best practices. As a technical consultant, you will develop strategic relationships (new physicians trained and increasing SWOOP® scans quarterly). You will be responsible for training clinical stakeholders including MRI Technicians, Radiologists, Critical Care team members (ICU RN, Neurointensivists, Neurologist, etc.). In addition, you will also present programmatic updates to the administration and C-suite stakeholders in each account within your territory.

The Clinical Applications Specialist reports to the Director of Customer Success within the commercial organization. This role functions as the clinical and technical expert in a team-sales strategy in partnership with the Regional Sales Directors (front line sales). This role is high visibility within the organization and in close collaboration with Marketing, Clinical Science and R&D groups. Support of KOL development and hospital reference sites is especially important.

Responsibilities:

• Develop and maintain strategic account relationships as the primary technical consultant for Hyperfine products in low field MRI image processing, use cases, protocols, and clinical workflows 
• Develop strategies that support customer entities in optimizing their standard procedures and workflows
• Work with customers pre-sales, throughout the installation phase, and deliver customize training per customer specifications, needs and applications
• Subject matter expert in MRI sequences and protocols and act as consultant with clients on how to optimize image quality and maximize the scanner’s utility
• The ability to train, understand and communicate nuances of low field MRI images to technical customers (Radiology and MR radiographers)
• Monitor and drive adoption, retention, expansion, and advocacy of customers within the portfolio
• Manage and prioritize all opportunities to enhance client relationships and acceleratethe decision-making process that will grow revenue through increased adoption within afacility or network
• Mitigate attrition risks by identifying product gaps and coaching customers to takeadvantage of all available resources
• Deliver ongoing customer (physician and end user) education and training to develop account proficiency and program success
• Partners with the sales team by providing technical expertise in various sales cycles to win new business, including accompanying site visits as needed
• Consult with sales on identifying sales opportunities within existing installed base to increase sales and revenue goals
• Support new product evaluation and clinical studies
• Partner with internal stakeholders (ex. Sales, product, marketing, clinical sciences, clinical applications) by sharing feedback, identifying trends, and making introductions that result in increased value for the customer and Hyperfine
• Represent Hyperfine and demonstrate products at trade shows and society meetings
• MRI peer Key Opinion Leader (KOL) development
• Understanding workflow optimization
• Support scanner software and firmware upgrades for customers
• Perform scanner implementations at customer sites
• Perform virtual and on-site training of scanners to customers
• Participate in image review with customer physicians and Hyperfine medical officers 

Knowledge & Skills:

• In-depth knowledge reading MRI images to make consultative clinical recommendations to optimize procedures
• Experience working with a variety of stakeholders including: physicians,, business administration,clinical, etc.
• Ability to develop relationships with key decision makers and influence them on technically complex procedures
• Strategic thinker and creative problem solver
• Hands on, strong team player, and fully accountable for delivering agreed-upon tactical performance metrics
• Excellent written and verbal communication skills
• Highly organized and able to multitask
• Articulate, analytical, technically savvy, and professional
• Strong computer skills
• Self-driven and self sufficient
• Positive attitude and team player oriented individual
• Excellent time management, including managing daily schedule, travel plans, and expenses

Education/Experience Required

• Associate’s degree in Radiology Sciences or related field
• Registered Technologist with the ARRT (American Registry of Radiologic Technologists) and current credentialing in MR (Magnetic Resonance)
• 5 years’ experience in clinical MRI
• 3 years’ experience in customer facing role leveraging products or services (MR industry experience)
• 2 years’ experience operating in clinical applications or clinical training experience

Physical Demands

• Ability to travel up to 75% of the time including occasional weekend travel
• Work from home based office
• Have an automobile for groundbased transportation

Applicant Privacy Notice

Scope and Overview

This Applicant Privacy Notice describes how and when Hyperfine, Inc. collects, uses, shares, and updates personal information from individuals who wish to be considered for employment. 

Collection and Use of Personal Information

For purposes of this Applicant Privacy Notice, personal information means any information that identifies or can be used to identify an individual. Personal information excludes anonymous or de-identified data that are not associated with a particular individual. To carry out our recruitment activities, we collect, store, and process the following categories of personal information:

• Identifiers such as name and contact information, including home address, phone number, and email address;
• Your resume, CV, or profile that includes your employment history, previous and relevant work experience or other experience, and education history;
• Job openings you wish to be considered for; and
• Cover letter, if you choose to submit one.

We collect the personal information that we process directly from you. In limited circumstances third parties may provide your personal information to us, such as former employers and other third parties that assist us with recruitment activities.

We use this information to assess and compare your skills, qualifications, and experience against other candidates and consider your candidacy for employment at Hyperfine; communicate with you about the recruitment process, your application, recruitment events, and other potential career opportunities at Hyperfine; inform our internal analysis and reporting on our hiring practices and make improvements to our application and recruitment process; for security and fraud detection purposes; and to comply with legal obligations.

As part of our recruitment process, we may also request verification information such as citizenship, work permit status, government-issued identification, and date and place of birth. We will use this information to verify your information and identity; conduct background checks; confirm your eligibility to work at a particular Hyperfine office; confirm that there are no potential conflicts of interest issues in hiring you; and begin the on-boarding process if you are hired by Hyperfine. In addition, where requested by you, we will use this information to assist you with obtaining an immigrant visa or work permit, if required.

You may also voluntarily self-identify certain additional personal information such as your gender, race or ethnic origin, or veteran’s status. While we will not ask you for this type of information, you may voluntarily choose to provide it during the course of your recruitment. Such information is voluntary and your decision to provide or withhold any such information will not negatively impact whether or how we will consider you for employment. We may use any such information for internal analysis and reporting on our hiring practices and to make improvements to our application and recruitment process.

Data Sharing

We share your personal information with our employees, contractors, designated agents, or third-party service providers who require such information to assist us with recruitment. Third-party service providers may include, but are not limited to, employment background check providers, recruiting partners, and other service providers that help us manage our recruitment activities. When we contract with these third parties, we do not permit them to use or disclose your information for any purpose other than the work they are doing on our behalf or as required by law.

We may also disclose your personal information to comply with legal obligations or valid legal processes, to protect the rights and property of Hyperfine, or for emergency/safety reasons. If a business transfer or change in ownership occurs, we may disclose information, if necessary, to complete the transaction.

Data Security

We have implemented appropriate physical, technical, and administrative security measures designed to secure your personal information against accidental loss and unauthorized access, use, alteration, or disclosure. In addition, we limit access to personal information to those employees, agents, contractors, and other third parties that have a legitimate business need for such access.

Accessing and Correcting your Personal Information

If you would like to access, correct, or modify the personal information you have shared with us, including your contact and application information, please contact info@hyperfine.io with your request.

Deletion

Generally, we will delete your personal information after an unsuccessful application. If your application for employment is successful, we will transfer some or all of the personal information we have collected about you to your Human Resources file.

Changes to this Privacy Notice

We reserve the right to update this Applicant Privacy Notice at any time, and we will post the latest version on our careers website at https://hyperfine.io/careers/. If we make changes to this Applicant Privacy Notice during your recruitment process that, in our sole discretion, has a material impact on your rights with respect to how we process your personal information, we will notify you via email to the email address you provided to us. By continuing the recruitment process after those changes become effective, you agree to be bound by the revised Applicant Privacy Notice.

Contact Us

If you have any questions about our processing of your personal information or would like to make a request, please contact: info@hyperfine.io.

Effective Date: October 29, 2021