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Technical Product Support Specialist
Hydrosat Washington, DC
$73k-97k (estimate)
Full Time | Scientific Services 0 Months Ago
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Hydrosat is Hiring a Technical Product Support Specialist Near Washington, DC

Location: Remote (USA), east coast preferred

Hydrosat is a venture-backed space data analytics company developing a new earth observation constellation and software to unlock the power of thermal infrared imagery. Our mission is to capture and deliver high resolution thermal infrared data, currently not available from other sources, to provide insights into crop health, drought and wildfire risk, industrial activity, and situational awareness to government and commercial customers.

We are seeking an experienced technical product support specialist. You will work closely with the head of product and other company leaders to support our product discovery and definition by focusing on customer experience with particular focus on customer testing and documenting features developed by our science and engineering teams.

What You’ll Do:

  • Test Hydrosat’s data and capabilities using your expert knowledge of geospatial raster, vector data management and Python skills
  • Establish and execute processes for customer onboarding
  • Train customers on using Hydrosat’s data and analytics products along with user interfaces and APIs
  • Answer technical customer questions about data, sample code, and APIs
  • Explore use cases with Hydrosat’s data and generate visuals to support sales and marketing processes
  • Create excellent technical documentation including whitepapers, brochures, and presentations
  • Conduct product discovery with customers and define requirements for products

The successful candidate will be a self-starter with high levels of energy and the drive to work within a small, fast-paced, high-growth environment. Specific attributes should include:

  • Bachelor’s degree in Earth Science, Agriculture, Engineering, or related field
  • Hands-on experience with geospatial data
  • Broad understanding of satellite imagery use cases in various sectors including agriculture, geography, defense, and environmental safety
  • Ability to understand, modify, and add Python code to work with geospatial data
  • Demonstrated experience writing technical customer facing documentation
  • Comfortable working with cross-functional teams (science, engineering, sales, marketing) and executing product discovery with customers
  • Experience collecting product feedback, business development processes, and managing customer relationships
  • Minimum 3 years of relevant work experience
  • Must be a U.S. Person (U.S. Citizen or Green Card holder)

Nice-to-Haves:

  • Experience with thermal imagery use cases
  • Early-stage startup experience
  • Experience working with remote or distributed teams
  • Experience accessing and processing data through STAC interfaces
  • Health Insurance: Medical, Vision, Dental
  • Flexible Time Off
  • Maternity, Paternity & Parental Leave
  • 401K Matching
  • Flexible work location

Hydrosat provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Scientific Services

SALARY

$73k-97k (estimate)

POST DATE

03/24/2023

EXPIRATION DATE

05/31/2023

WEBSITE

hydrosat.com

HEADQUARTERS

LUXEMBOURG

SIZE

<25

FOUNDED

2017

TYPE

Private

CEO

ROYCE DALBY

REVENUE

<$5M

INDUSTRY

Scientific Services

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About Hydrosat

Hydrosat is a Washington-based geospatial data analytics platform that provides drought prediction and related solutions for industries including farming, finance and defense.

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