1 IT Service Desk Technician Job in Denver, NC
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HYDAC TECHNOLOGY is Hiring an IT Service Desk Technician Near Denver, NC
Description
The IT Service Desk Technician will provide first level technical support for all IT incidents and requests. Using state of the art technologies, they will serve as the primary interface between IT and employees and will receive, prioritize, document, and resolve or escalate requests. IT Service Desk Technicians will support all organization goals and objectives as needed.
Requirements
Tasks:
Field incoming requests from end users in a timely and courteous manner.
Document all pertinent end user information and nature of the problem or request.
Record, track, and document the problem-solving process including all successful and unsuccessful decisions made, and actions taken.
Prioritize and escalate problems to the appropriate technician when required.
Perform software updates, driver updates, search knowledge bases, and frequently asked question resources to aid in problem resolution.
Apply standard diagnostic utilities and methods to aid in troubleshooting.
Perform preventative maintenance on devices and peripherals.
Document resolutions and communicate trends to prevent future problems.
Create knowledge articles and frequently asked questions documents for end users.
Other duties as requested.
Skills and Attributes:
Experience supporting Windows 10/11 and Windows Server.
Experience supporting Microsoft Office 365 including Teams and OneDrive.
Experience troubleshooting network and VPN issues.
Installation and configuration of computer hardware and peripherals.
Experience supporting Azure Active Directory and Microsoft 365 Defender is a plus.
Experience with Microsoft Intune Autopilot deployments is a plus.
Exceptional problem-solving skills.
Exceptional customer service skills with a focus on rapport building.
Ability to present ideas in user-friendly language.
Exceptional written and oral communication skills, strong documentation skills.
Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly, and to prioritize and execute tasks in a high-pressure environment.
Highly self-motivated and self-directed with attention to detail.
Ability to speak and understand German or Spanish is a plus.
Experience / Education:
College diploma or university degree in an IT related field and/or 2 years of equivalent work experience.
Microsoft or Cisco certification is a plus.
PowerShell, application scripting/wrapping is a plus.
What we offer:
Being part of a global IT Organization.
Working with modern technology, such as the whole Microsoft 365 suit.
Support in personal development and certification.
Opportunities to grow.
Working in friendly environment.
One day work from home option.
Job Summary
Full Time
Durable Manufacturing
$41k-53k (estimate)
08/25/2022
07/05/2023
hydac-na.com
GLENDALE HEIGHTS, IL
50 - 100
1963
MATTHIAS MUELLER
$10M - $50M
Durable Manufacturing
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About HYDAC TECHNOLOGY
HYDAC provides fluid power solutions to OEM's, manufacturers and end users of a variety of heavy duty mobile and industrial equipment. These solutions increase the efficiency, longevity and safety of fluid power systems - even under extreme conditions. Although the demands that industries place on machinery vary depending upon the application - construction and agricultural equipment; offshore; machine tools; pulp and paper industries; forging, mining; aviation; plastic injection molding machines - all types of equipment and systems share one thing in common - the need for improved performance... in a cost-effective manner. Our strategy is to anticipate the demands that will be placed on our products when they are applied in the industries we serve, rather than just react to customer demands. Through our ongoing testing and research, HYDAC is constantly and proactively looking to improve upon our current products and to place that same research and experience into our new product designs. Many of our products satisfy ISO standards, as well as many other industry standards, certifications and benchmarks. However, the goal of our innovative product line is not just to meet these requirements - our aim is to exceed them. Vision: As an innovative supplier of Fluid Power components, subsystems and systems our VISION is to be the recognized Leader and Expert to the mobile, industrial and process markets. Mission: Our MISSION is to expand and retain our customer base by understanding and meeting their expectations. To achieve this MISSION we continually improve our products, business processes and work environment in order to meet our corporate goals. Value: We VALUE high standards, professional ethics and mutual respect in all transactions with our employees, customers and vendors. We invest in our relationships to provide expertise, quality, dependability and accessibility to foster growth and a sense of partnership. Quality policy: HYDAC's goal is to provide quality
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The job skills required for IT Service Desk Technician include Customer Service, Application Support, Technical Support, Problem Solving, Networking, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Service Desk Technician. Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Service Desk Technician job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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