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Why Join HYCU?
HYCU is the fastest-growing leader in the multi-cloud data protection as a service industry. By bringing true SaaS-based data backup and recovery to both on-premises and cloud-native environments, the company provides unparalleled data protection, migration, disaster recovery and ransomware protection to thousands of companies worldwide. As an award-winning and recognized visionary in the industry, HYCU solutions eliminate complexity, risk and the high cost of legacy- based solutions, providing data protection simplicity to make the world safer. With an industry- leading NPS score of 91, customers experience frictionless, cost-effective data protection, anywhere, everywhere. HYCU has raised $140M in VC funding to date and is based in Boston, Mass. Learn more at www.hycu.com.
Overview
Are you passionate about growing your career with a hypergrowth B2B SaaS startup company?
Do you love to build? Do you thrive in fast-paced environments?
As a Customer Success Engineer (CSE), you will be responsible for protecting and growing our SaaS and enterprise cloud customers. You will help Public Cloud and Enterprise administrators dramatically simplify and streamline their entire data protection stack. Identifying solutions to make implementation smooth and efficient, as well as sharing best practices that ease adoption and increase the effectiveness of our platform, are all a part of a typical day for our CSEs.
The successful candidate enjoys helping customers overcome challenges and achieve their business outcomes. You must be able to think critically to solve difficult technical problems and provide solutions that may not be apparent. The CSE must possess a deep understanding of multi-clouds and data protection and be able to communicate clearly and effectively.
Location:
What You’ll Do:
What We’re Looking For:
It’s Great if You Have:
Attributes of a Successful HYCUer:
Who We Are:
Our Core Values: Authenticity, Grit and Empathy are at the heart of everything we do at HYCU. All of us at HYCU take ownership in shaping and contributing to our culture. We pride ourselves in developing an inclusive and diverse company that supports our employees and customers to do extraordinary things.
The following is how we approach each Core Value:
"We are at our best when we stay true to our Core Values."~ Simon Taylor, CEO
What We Offer:Come work for one of CRN’s “20 Coolest Cloud Storage Companies of the 2024 Cloud 100.”
At HYCU you’ll have the opportunity to build your career with a “Visionary” B2B SaaS company from Gartner’s Magic Quadrant for Enterprise BackUp. HYCU provides an excellent benefits package including Medical, Dental, Vision, Life Insurance, 401K match, generous time off, and more. We offer career development programs and an inclusive global culture. All our employees participate in our equity program.
Other
Software & Cloud Computing
$79k-100k (estimate)
07/29/2022
05/26/2024
hycu.com
BOSTON, MA
1,000 - 3,000
2018
SIMON TAYLOR
$200M - $500M
Software & Cloud Computing
HYCU is the fastest-growing leader in the multi-cloud backup and recovery as a service industry. By bringing true SaaS-based data backup to both on-premises and cloud-native environments, the company provides unparalleled data protection, migration and disaster recovery to more than 2,000 companies worldwide. HYCUs award-winning, purpose-built solutions eliminate the complexity, risk and high cost of legacy-based solutions, providing data protection simplicity in a hyper-connected, multi-cloud world. Customers experience frictionless, cost-effective data backup and recovery, no matter where th...eir data resides. Based in Boston, Mass., the company employs 200 people across the globe. Learn more at www.hycu.com.
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The job skills required for Customer Success Engineer include Technical Support, Written Communication, Life Insurance, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Success Engineer positions, which can be used as a reference in future career path planning. As a Customer Success Engineer, it can be promoted into senior positions as a Field Service Engineer II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Engineer. You can explore the career advancement for a Customer Success Engineer below and select your interested title to get hiring information.