Job Duties And Responsibilities

• Responsible for learning the hotel brand and strategy
• Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer interaction
• Identifies and solicits new accounts from prospecting, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions
• Provides advice to clients on all aspects of hotel facilities and services when proposing and contacting groups and events
• Establishes client base of organizations, associations, and corporate businesses through direct sales efforts to secure business for the hotel
• Achieve all predetermined sales goals for revenue and sales activity
• Provide prompt and accurate responses to all client requests for proposals and information
• Organize banquet or catering services, be the liaison between client and audio-visual provider, and plan any changes to the configuration of the event space
• Sign contractual agreements and keep records of all communications in writing
• Meet with the heads of other departments in the hotel to coordinate any planned events
• Monitor events and address unexpected challenges as they arise to make sure that the functions go as planned
• Provide pricing and guidance recommendations to clients with approval by the Director of F&B, Director of Sales or Chef as needed
• Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented and maintain existing accounts with active trace/follow up system
• Participate in Quarterly/Annual Business and Marketing Plans
• Provide prompt and accurate responses to all client requests for proposals and information
• Other duties as assigned

Education And Experience

• Minimum of High School education, post-high school education preferred
• Minimum of 3 years in hotel or conference Catering/Sales

Knowledge, Skills And Abilities

• Ability to communicate effectively verbally and in writing
• Excellent listening and problem-solving skills
• Ability to exceed expectations of guests and team members
• Negotiating Skills
• Strong computer skills
• Must have flexible work hours that may include evenings, weekends, and holidays

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.