Description

The Assistant Director of Operations is a senior-level position supporting the Director or Operations. This role is responsible for oversight of day-to-day processes of the hotel’s Food & Beverage and Rooms Divisions, while also assisting guests whenever necessary. This role will have exposure and responsibilities in Front Office, Guest Services, Housekeeping, Food & Beverage Outlets, and Hotel Event Space and will have opportunity to act as a roving manager to support departmental leadership coverage as necessary. Duties may also include training, resolving guest concerns, scheduling, coaching and counseling, maintaining department standards, staff development, interviewing/hiring, and supporting the department managers with their respective areas.

Why Work at Hyatt?

• Medical/Dental/Prescription/Vision Insurance
• Flexible Spending Accounts
• Disability and Life Insurance
• Paid Family Bonding Time
• Adoption Assistance
• $1,000 per year for Educational Assistance
• Complimentary and Discounted Hyatt Hotel Room Nights
• Free Meals in our Colleague Dining Room
• Paid Time Off & Paid Holidays
• 401(k) with Employer Match
• Support for Your Personal Wellbeing (Complimentary Headspace Subscription, Employee Assistance Program, and more)
• Diversity, Equity, and Inclusion are at the core of our Purpose - to care for people so they can be their best - and we must be deeply involved in actions that fight racial injustice and inequality. Learn more about how Change Starts Here.

Requirements

Qualifications

• The ideal candidate will have 3 years or more as a Department Head in Hotel Rooms and/or Food and Beverage Operations
• Excellent colleague relations skills with the ability to train, coach, and counsel employees while overseeing their development
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
• Possess a demonstrated ability to prioritize and see projects and tasks through to completion
• Candidates should be open-minded, having a desire to experiment and test new ideas to challenge the status quo
• Strong verbal and written communication skills
• Working knowledge of Hotel systems preferred (Micros, Opera, HotSOS, Kronos, etc.)
• Must have the ability to support Hyatt's purpose by identifying opportunities to display authentic human care to guests and colleagues so they can be their best

Source: Hospitality Online