Description

Whether traveling for business or pleasure, Hyatt Regency McCormick Place has everything you’ll need under one hotel roof with over 1258 guest rooms, 53 suites and 13,000 sq. ft. of meeting space. In addition, our conference center boasts nearly 30,000 sq. ft. of meeting space. You will rest comfortably in spacious rooms and suites. Enjoy international cuisine at Third Star, ramen bowls at Sixes & Eights or meet for drinks at ARC Bar. Relax in our indoor pool and reenergize in the 24-hour StayFit™ Gym. If you are hosting a meeting or event, our hotel gives you direct access to more than 2.8 million square feet of space at the country’s largest convention center.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

The Information Technology Analyst will assist in providing technical support to hotel guests and colleagues to assist them in utilizing Hyatt technology to achieve their goals. This role also installs and maintains hotel IT hardware and software in accordance with Hyatt standards. The role utilizes defined processes, procedures, and protocols to uphold the security, structure, and integrity of hotel networks and systems. In addition, the role performs required IT maintenance and upgrades with minimal disruption to hotel operations and maintains proper backups for supported systems. This position is an entry level IT position responsible for onsite IT support.

This position requires availability, in person and/or via mobile/remote access, during varied hours of hotel operation in order to provide IT access and support to hotel colleagues and guests.

Responsibilities

Included but not limited to:

• Provide level 1 & 2 support for all colleague requests for hotel systems and applications using the internal ticketing system
• Schedule and perform regular software and hardware maintenance
• Follow appropriate company standards of PC imaging, configurations and software installations
• Establish priorities for daily, weekly, and monthly projects and related tasks based on business needs to meet deadlines
• Apply or assist in operating system patches, application updates, and approved corporate software tools for Microsoft Windows Server Operating Systems
• Maintain internal software/hardware inventory systems
• Assist with general IT needs as directed from the Area IT manager

Salary

Salary range for this position is $64,100 - $96,400. Actual pay will be commensurate with experience.

Benefits

We have you covered with an awesome rewards package!

Looking for a more flexible schedule? 4 day work week offered once a month!

Health and welfare plans? We have a range of choices for you and your eligible dependents available after only 30 days of employment! Hyatt also covers basic life insurance for all colleagues.

Financial wellbeing? Got it! Opt into our 401(k) plan with match, College Saving Plan or the Employee Stock Purchase Plan.

Oh, and we don’t want to leave out our lifestyle benefits! Paid time off, holidays and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, complimentary or discounted parking and transportation options, and many more!​

Our team members work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

This is not your typical career opportunity. This is the Hyatt Touch.

Requirements

• Entry level position, with up to 2 years IT help desk or similar systems support experience
• Hotel IT or Operations experience a plus
• Knowledge of general network and TCP/IP
• Basic PC and Server troubleshooting
• Microsoft O/S, Apple O/S-iOS, and other major O/S
• Wireless networking architecture and troubleshooting

Source: Hospitality Online