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Convention Services Manager

Bethesda, MD | Full Time
17 Days Ago

Job Description

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location

 

Hyatt Regency Bethesda is an iconic hotel located in the heart of downtown Bethesda.  Nestled above the Bethesda Metro Red Line, the hotel offers easy access to Washington DC’s famous museums, monuments and zoo and is only minutes from Bethesda Row, which offers unlimited shopping, dining, and entertainment.  The Hotel offers 390 modern guestrooms with upscale amenities.

 

Hyatt Regency BethesdaOne Bethesda Metro CenterBethesda, MD 20814

Overview

Responsible for the management of all aspects and functions of the Convention Services Department in accordance with Hotel standards. Coordinates arrangements and details for clients' functions. Directs, implements and maintains a management philosophy that serves as a guide to Convention Services staff.

Responsibilities

  • Anticipate client and individual guest needs associated with execution of event
  • Resolve complaints and requests to client satisfaction.
  • Maintain complete knowledge of daily scheduled group functions, times, locations, amount of people and specified requirements.
  • Review sales and labor costs for previous day; resolve discrepancies with Accounting. Track actuals against budget.
  • Manage group room blocks up until contracted “cut off”
  • Prepare accurate deposit invoices
  • Review Final bill for completeness and accuracy.
  • Prepare and distribute, in a timely manner, accurate Banquet event orders.

Qualifications

  • Minimum (2) two years of college, degree desirable.
  • Excellent written and oral communication skills.
  • At least 2 years experience in a similar position in similar operation preferred. 
  • Experience with Delphi
  • Experience with Microsoft Office- particularly Word, Excel, and Powerpoint
  • Catering sales experience preferred
  • Knowledge of Superior relationship-building skills and able to effectively network.
  • Fluency in a foreign language preferred.

 

Skills for Convention Services Manager

The job skills required for Convention Services Manager include Catering, Building Relationships, Delphi, Microsoft Office etc. Having related job skills and expertise will give you an advantage when applying to be a Convention Services Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Convention Services Manager. Select any job title you are interested in and start to search job requirements.

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Career Path for Convention Services Manager

The following is the career advancement route for Convention Services Manager positions, which can be used as a reference in future career path planning. As a Convention Services Manager, it can be promoted into senior positions as a Branch Service Manager III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Convention Services Manager. You can explore the career advancement for a Convention Services Manager below and select your interested title to get hiring information.