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We are looking for an Operations/Application Support Analyst to join Hyatt’s Loyalty Systems team. This position is a key member of the Loyalty Systems team responsible for the operational support of the World of Hyatt Loyalty Management System (LMS). This person will work directly with hotels, application development teams, external vendors, and various internal stakeholders to ensure the integrity of the LMS and its supporting services and processes. This person will require strong computer skills, attention to detail, positive professional attitude, and the ability to work both in a team environment and independently. The position responsibilities outlined below are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
Position Responsibilities / Essential Functions
• Work with various stakeholders to maintain and support recurring operational procedures to ensure financial and operational obligations of the business are being met.
• Provide support for LMS code deployments and maintenance releases and act as team liaison working with hotels, application development teams, and external vendors to triage LMS issues.
• Leverages technical knowledge and experiences to develop new techniques and approaches to technical problems, from design through deployment
• Act as first point of contact for LMS related inquiries regarding operational processes and issues.
• Work with business operations teams, analyze existing systems and operational procedures to identify areas of opportunity.
• Create and maintain documentation for solution requirements, use cases, user acceptance criteria, and training materials.
• Provide Tier 3 production support – able to troubleshoot complex technical issues through research, and investigation
• Participates in team activities and contributes to discussions
• Generate and maintain reporting to ensure operational SLAs are met by LMS vendor.
• Define operational procedures and/or systematic changes and enhancements that will improve the overall effectiveness and efficiency of the solutions
Experience
• 3 years of experience in an Application Support/IT Operational role
Education
• BS in Computer Science or equivalent combination of technical education and work experience
Computer Skills Needed to Perform this Job
• Strong experience with Microsoft office applications (Excel, Power Point, Word, Visio)
• Experience using complex SQL based queries to create data views, proficient with joins, T-SQL's, and stored procedures
• Strong analytical skills - ability to break down problems into simpler components
• Proven skills in writing detailed business and process requirements
• Process focused and detail-oriented self-starter who can be relied upon to drive tasks to successful completion in a fast-paced environment
• Fundamental understanding of general IT topics such as client/server OS, database, networking, security, reporting, cloud computing, and automation
• Communicates effectively at all levels both verbally and in writing; responds appropriately to verbal and non-verbal cues
Additional Comments and Requirements
• Excellent interpersonal skills required with a strong customer service orientation
• Ability to work effectively both independently and as a member of a team
• Experience managing multiple tasks at the same time
• Ability to adapt to a changing environment
• Maintains a positive attitude and a learning/growth mindset
• Likes the challenge of simplifying complex systems, and you always consider the big picture even when acting locally.
• 2 years of Project Management experience is preferred
• 3 years IT experience preferably in the loyalty or hospitality industry.
Source: Hospitality Online
Full Time
Accommodations
$61k-82k (estimate)
11/24/2022
12/22/2022
hyatt.com
CHICAGO, IL
>50,000
1957
Public
MARK S HOPLAMAZIAN
$1B - $3B
Accommodations
Hyatt is an Illinois-based multinational hospitality company that manages and franchises luxury hotels and resorts offering services such as lodging and event management.
The job skills required for Operations Support Analyst include Customer Service, Microsoft Office, Attention to Detail, Communicates Effectively, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Operations Support Analyst positions, which can be used as a reference in future career path planning. As an Operations Support Analyst, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Support Analyst. You can explore the career advancement for an Operations Support Analyst below and select your interested title to get hiring information.