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Operations Support Analyst
$61k-82k (estimate)
Full Time | Accommodations 4 Months Ago
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Hyatt Hotels Corporation is Hiring an Operations Support Analyst Near Chicago, IL

Description

We are looking for an Operations/Application Support Analyst to join Hyatt’s Loyalty Systems team. This position is a key member of the Loyalty Systems team responsible for the operational support of the World of Hyatt Loyalty Management System (LMS). This person will work directly with hotels, application development teams, external vendors, and various internal stakeholders to ensure the integrity of the LMS and its supporting services and processes. This person will require strong computer skills, attention to detail, positive professional attitude, and the ability to work both in a team environment and independently. The position responsibilities outlined below are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Requirements

Position Responsibilities / Essential Functions

• Work with various stakeholders to maintain and support recurring operational procedures to ensure financial and operational obligations of the business are being met.

• Provide support for LMS code deployments and maintenance releases and act as team liaison working with hotels, application development teams, and external vendors to triage LMS issues.

• Leverages technical knowledge and experiences to develop new techniques and approaches to technical problems, from design through deployment

• Act as first point of contact for LMS related inquiries regarding operational processes and issues.

• Work with business operations teams, analyze existing systems and operational procedures to identify areas of opportunity.

• Create and maintain documentation for solution requirements, use cases, user acceptance criteria, and training materials.

• Provide Tier 3 production support – able to troubleshoot complex technical issues through research, and investigation

• Participates in team activities and contributes to discussions

• Generate and maintain reporting to ensure operational SLAs are met by LMS vendor.

• Define operational procedures and/or systematic changes and enhancements that will improve the overall effectiveness and efficiency of the solutions

Experience

• 3 years of experience in an Application Support/IT Operational role

Education

• BS in Computer Science or equivalent combination of technical education and work experience

Computer Skills Needed to Perform this Job

• Strong experience with Microsoft office applications (Excel, Power Point, Word, Visio)

• Experience using complex SQL based queries to create data views, proficient with joins, T-SQL's, and stored procedures

• Strong analytical skills - ability to break down problems into simpler components

• Proven skills in writing detailed business and process requirements

• Process focused and detail-oriented self-starter who can be relied upon to drive tasks to successful completion in a fast-paced environment

• Fundamental understanding of general IT topics such as client/server OS, database, networking, security, reporting, cloud computing, and automation

• Communicates effectively at all levels both verbally and in writing; responds appropriately to verbal and non-verbal cues

Additional Comments and Requirements

• Excellent interpersonal skills required with a strong customer service orientation

• Ability to work effectively both independently and as a member of a team

• Experience managing multiple tasks at the same time

• Ability to adapt to a changing environment

• Maintains a positive attitude and a learning/growth mindset

• Likes the challenge of simplifying complex systems, and you always consider the big picture even when acting locally.

• 2 years of Project Management experience is preferred

• 3 years IT experience preferably in the loyalty or hospitality industry.

Source: Hospitality Online

Job Summary

JOB TYPE

Full Time

INDUSTRY

Accommodations

SALARY

$61k-82k (estimate)

POST DATE

11/24/2022

EXPIRATION DATE

12/22/2022

WEBSITE

hyatt.com

HEADQUARTERS

CHICAGO, IL

SIZE

>50,000

FOUNDED

1957

TYPE

Public

CEO

MARK S HOPLAMAZIAN

REVENUE

$1B - $3B

INDUSTRY

Accommodations

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About Hyatt Hotels

Hyatt is an Illinois-based multinational hospitality company that manages and franchises luxury hotels and resorts offering services such as lodging and event management.

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