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Front Office Manager
$47k-70k (estimate)
Full Time 2 Months Ago
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Hyatt Centric Arlington is Hiring a Front Office Manager Near Arlington, VA

DETAILS OF THE ROLE

BASIC FUNCTION

The Front Office Manager is responsible for overseeing all aspects of the Front Office operation. Including, but not limited to, ensuring customer satisfaction (internal and external), financial performance, and employee relations.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

  • High school graduate or equivalent.
  • Four-year college degree, preferably in the hospitality industry.
  • Two years experience in a similar resort or hotel.
  • Two years of management experience in Front Office or Reservations.
  • Pleasant phone demeanor.
  • Advanced knowledge of Front Office computer systems, including the ability to solve system related problems.
  • Strong organizational skills required.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure.
  • Strong Employee Relations Skills.
  • Excellent computer skills, Word, Excel, PowerPoint and data entry required.
  • Willing to be entrepreneurial and take risks.
  • Ability to handle multiple ongoing projects in a fast-paced team environment.
  • Ability to work independently on projects and also collaborate as a strong team member.
  • Excellent attention to detail, flexible and adaptable to change.
  • Excellent organizational, time-management and analytical skills.
  • Positive, outgoing and self-motivating individual with pleasant personality.
  • Ability to maintain a professional manner and appearance in all situations.

ESSENTIAL FUNCTIONS

  • Supervise the training of all Front Office team members and motivate them to perform their jobs effectively.
  • Responsible for ensuring that the Front Office is in compliance with all systems, control policies and procedures.
  • Monitor and control payroll and other expenses including damaged vehicles.
  • Development and monitoring of the Front Office budget.
  • Responsible for the overall implementation of the Manager on Duty program in conjunction with the General Manager.
  • Assume Manager on Duty shifts and assign shifts to Assistant Front Office Managers.
  • Develop and maintain open lines of communication within the department and with other departments within the property.
  • Resolve guest problems expediently and in a professional manner.
  • Ensure exceptional guest service is delivered at the front desk, concierge and guest services.
  • Conduct monthly Front Office meetings.
  • Schedule staff to reflect daily occupancy and make sure schedule is concurrent with the arrival and departure pattern.
  • Direct the efforts of the Assistant Front Office Managers, Front Desk Supervisors, Guest Service Captains, Lead Concierge, Concierge, Guest Service Agents and Front Office Agents.
  • Attend required meetings as a representative of the Front Office.
  • Attend property committee meetings, i.e. holiday, technology and safety.
  • Handle disciplinary action, coaching and counseling sessions and related personnel issues.
  • Ensure all group rooming lists are accurate and to coordinate any special group requests.
  • Delegate work among the staff in an equitable manner.
  • Oversees Valet Management to ensure compliance with all systems, control policies and procedures and guest service delivery.

MARGINAL FUNCTIONS

  • To be a member of the Emergency Response Team (ERT).
  • To assist other departments as required.
  • Will perform additional duties as requested by the General Manager.

ENVIRONMENT

Office setting, with overhead lighting and comfortable ventilation.

ABOUT OTH HOTELS RESORTS

BENEFITS

At OTH Hotels Resorts, we are committed to a comprehensive team member benefit program that helps our team members stay healthy, feel secure, and maintain a work/life balance. As part of this commitment, we constantly strive to offer you a range of Benefit Plans too help you focus on improving and maintaining your health.

For eligible associates we offer competitive benefits, including;

  • Medical & Prescription
  • Telemedicine
  • Dental
  • Vision
  • Life
  • Disability & Critical Illness
  • Employee Assistance Program
  • 401K
  • Hotel Discounts
  • Paid Time Off & Holidays

COMPETITIVE WAGES

We ensure that within the Arlington market, we stay up to date on competitive wages compared to other properties. They are also based on expectations and level of experience.

WORKING ENVIRONMENT

We work very hard on a daily basis to ensure the working environment is one of encouragement and appreciation. We stay open to all feedback and offer room for growth for anyone in whatever capacity it is requested.

At OTH Hotels Resorts we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. OTH Hotels Resorts believes that diversity and inclusion among our teammates is critical to our success and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Source: Hospitality Online

Job Summary

JOB TYPE

Full Time

SALARY

$47k-70k (estimate)

POST DATE

01/30/2023

EXPIRATION DATE

02/21/2023

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The following is the career advancement route for Front Office Manager positions, which can be used as a reference in future career path planning. As a Front Office Manager, it can be promoted into senior positions as a General Manager - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Manager. You can explore the career advancement for a Front Office Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Front Office Manager job description and responsibilities

Upholds the hotel's commitment to hospitality. Prepare performance reports related to front office. Maximize room revenue and occupancy by reviewing status daily.

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Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.

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The front office manager may also be asked to do minimal accounts payable and receivables work and payroll.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Office Manager jobs

According to resumes from both Front Office Managers and Service Department Managers, some of the skills necessary to complete the responsibilities of each role are similar.

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Someone who wants to become a front office manager will need both office and people skills.

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Diego’s positive disposition and socializing skills make him appropriate for his current role as the Front Office Manager.

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Someone who wants to become a front office manager will need both office and people skills.

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Step 3: View the best colleges and universities for Front Office Manager.

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