Customer Service Representative
Lanigan Heating and Air Conditioning is looking for an organized, efficient Customer Service Representative with an eye for detail and high level of accuracy. The Customer Service Representative should be professional and courteous, a skilled multi-tasker with excellent time management, computer, and communication skills.

Who We Are
Our company was formed in 2014 when owner and operator Daniel Lanigan had a vision to give top notch heating and cooling services to Northeast Ohio residents. His goal was for each and every customer to feel 100% satisfied with the quality of services performed. Every customer Lanigan Heating & Cooling works with is treated with the utmost respect and loyalty - as if they were part of the Lanigan family.

Location: Eastlake, OH (not a remote position)
What We Offer:

• Competitive salary - $16.00 - $18.00/hr. DOE
• Great benefits, including Medical/Dental/Vision
• 12 days of PTO in your first year (after 90 days)
• Paid holidays
• Paid training
• Incentive bonuses based on performance
• Advancement Opportunities
• $100 clothing allowance (white shirt/grey pants required)

Responsibilities:

• Answer all incoming calls, as the initial point of contact
• Using a company-prepared script, answer our customers’ questions and guide them to the best service-solution for their home
• Provide a sense of calm and exhibit empathy for customers, so they feel comfortable
• Conduct service-related, follow-up calls to check in on past customers and assess their current needs
• Help the field team by taking detailed notes from customer calls and entering them into our system
• Contribute to our company’s culture by being upbeat and hard-working

Requirements:

• High School Diploma/GED is required
• Self-starter, reliable, flexibility with hours
• High level of accuracy and efficiency
• Exceptional verbal and written communication skills
• Courteous, professional manner, strong customer service skills
• Computer literacy and strong typing skills
• Excellent multitasking and follow-up skills, with high attention to detail
• Excellent interpersonal communication skills on a professional and technical level 

• Able to work both independently and as part of a team
• HVAC experience a plus, but not required
• Bilingual a plus, not required 

We are an equal opportunity employer