Opportunity: Veterinary Client Service Representative
The Humane Society is hiring for a Veterinary Client Service Representative to join our veterinary hospital team. The Client Service Representative serves as the first point of contact for HSBV’s Veterinary hospital. Each day, the representative provides client support by answering calls, scheduling appointments for a variety of treatments, check-ups, and procedures, and provides important instructions for clients to follow prior to hospitalization or surgical procedures. The representative is also responsible for maintaining patient records, data entry, payment transactions and daily receipts. Clinic Client Service Representatives also educates the public on HSBV programs and services. This position will be scheduled for 30 hours per week. Clinic Client Service Representatives report directly to the Clinic Client Services Manager.
The Humane Society of Boulder Valley seeks to employ motivated, innovative, and talented individuals who bring passion, expertise, and a positive attitude to the workplace. Our employees embody our internal values: Kindness, Trust, Optimism, Humility, Collaboration, Ingenuity. We encourage you to apply if you have experience that is transferable, even if it’s not a perfect match. We encourage applications from members of underrepresented groups including but not limited women, members of the LGBTQ community, people of color, people with disabilities, and veterans.
Summary of Responsibilities:
Clinic Front Desk Operations & Client Service

Service and Support

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications:
Education/Experience
A minimum of one year of experience working with the public. Experience working in animal health or animal welfare field preferred.
Knowledge and Skills
Possesses excellent customer service and communication skills, both verbal and written. Must possess strong clerical and math skills. Must have intermediate computer skills and be comfortable in a Windows environment; AVImark software experience preferred. Ability to handle busy multiple-line phone system, fielding sensitive phone calls with client confidentiality. Navigate multiple clients with a variety of animal patient needs in a fast-paced environment. Shows initiative, attention to detail, and is a conscientious worker. Exercises good judgment when working with the public and when addressing employee issues and animal-related concerns. Committed to the mission of the Humane Society of Boulder Valley and to the success of the Veterinary Clinic.
Working Conditions and Schedule
The schedule is 30 hours per week; 3, 10-hour shifts. This position requires weekend availability/flexibility; the hospital is closed Sundays. Work is performed in a veterinary clinic setting. Exposure to disinfectant solutions when in clinic or kennel areas. Subject to animal bites and scratches while handling animals of questionable temperament. Occasional lifting of up to 50 pounds with assistance. Job primarily involves sitting at a desk, using the telephone, and performing computer data entry.
What We Offer:
The anticipated salary range for this position is $17.00 per hour with an additional $2.00 per hour paid for hours worked on weekends. This pay rate is the Humane Society of Boulder Valley’s best estimate for this role and actual compensation will be based on factors including but not limited to the depth and extent of relevant experience, additional training/certifications for preferred skills, and education.
Included in the compensation package:

About the Humane Society of Boulder Valley:
The Humane Society of Boulder Valley is a community-supported, open-door facility that provides shelter, medical care and behavioral rehabilitation to almost 7,000 animals annually. Its programs are inspired by its mission to protect and enhance the lives of companion animals by promoting healthy relationships between pets and people. Since its inception in 1902, the Humane Society of Boulder Valley has become one of the most recognized nonprofit organizations in the community and a national leader in animal welfare.

The Humane Society of Boulder Valley offers equal employment opportunities to all qualified applicants and employees without regard to an individual’s race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, disability, genetic information, ancestry, military status, or any other status protected by federal, state, or local laws.