792 Senior IT Analyst Jobs in United States

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Senior IT Analyst

Full Time 4 Months Ago

At Hudson Pacific Properties (NYSE: HPP), we provide best-in-class office space to the biggest names in tech (Netflix, Google, Amazon), and we are seeking a Senior IT Analyst to join our team. The Senior IT Analyst must demonstrate a combined understanding of Windows and macOS operating systems, Microsoft Office Suites, Intune, and Office365 in a hybrid Azure AD environment. This position will primarily support HPP’s high-level executives, which require a blend of interpersonal skills and a broad understanding of various technologies, including all facets of traditional end-user computing, mobile, server/system administration, and audio-visual support. This individual will possess excellent communication, interpersonal, and customer service skills with consistent follow-up and follow-through that are essential to success in this position.

What You’ll Do

  • Support the diverse technology needs of our VIP users.
  • Proactively ensure all VIP offices are operating optimally and perform as their personal support specialist.
  • Provide technical assistance with IT projects, deploying new networks, MPOE, MDF, IDF spaces and connectivity.
  • Provide the highest level of advanced technical troubleshooting, analysis methods to support resolution, root cause to incidents/ problems, and requests specific to PC hardware, networks, or software.
  • Serve as a contributor in proposing areas where standard desktop/laptop changes or process changes are needed and work with project teams to ensure system stability, reliability, and availability.
  • Document of complex maintenance and troubleshooting for use by peers and end-users (KBs). Also, mentor’s junior personnel in developing skills for routine maintenance and troubleshooting.
  • Windows-based PC’s support in a modern end point environment with Intune, hardware setups, multi-function printers and basic enterprise level networking & WIFI.
  • IT Asset Management hardware & software inventory including life cycle management.
  • Develop and maintain an excellent working relationship with all departments and provide a high level of in-person and remote IT support throughout the organization.
  • Windows-based PC’s support in a modern endpoint environment with Intune, hardware setups, multi-function printers and basic enterprise level networking & WIFI.
  • Familiar with Sarbanes-Oxley compliance processes, comply with standard IT security policies and practice a high standard of IT security hygiene.

What You’ll Need

  • 3 years of experience working in support of desk-side services with a specific focus on supporting Executive/VIP levels and their assistants.
  • A minimum of 4 to 6 years’ experience supporting local and remote Windows based PC’s & macOS, and iOS devices in a mid to large corporate environment.
  • Ability to effectively communicate with C-Level Executives, non-technical business users, clients, and vendors.
  • Multi-task and be proactive as well as a self-starter in a team oriented, collaborative, open and exciting work environment.
  • Experience with Microsoft Windows & Macs, computer software and hardware, advanced knowledge of iOS mobile devices, multi-function printers and modern endpoint deployments.
  • Practical knowledge installing and configuring operating systems, networked/local printers, business applications, and a firm grasp of basic networking concepts.
  • Zoom Video Conferencing knowledge.
  • Strong problem solving and troubleshooting skills to resolve technical issues promptly and efficiently.
  • Eager to solve problems and listen for customer cues with grace and integrity.
  • Ability to solicit ideas from others and provide constructive technical feedback.
  • Skilled at creating and maintaining user self-help, technical and procedural documentation.
  • Discreetly recognize and handle sensitive/confidential information.
  • Flexible with working varied hours, including early morning, late evening, or weekends to provide on-site support. 
  • Experience with Windows System Center, Dell network switches, Angus, Argus, BrightSign, Darktrace, CrowdStrike, Logic Monitor, ServiceNow, and Proofpoint is a plus.
  • Knowledge of ITIL, ITSM processes and ITIL v4 Foundation certification desired.
  • Occasional local travel within the LA area is required.


About Us

Hudson Pacific Properties (NYSE: HPP) is a visionary real estate investment trust that owns and operates ore than 19 million square fee of marquee office and studio properties.  Focused on premier West Coast epicenters of innovation, media and technology, its anchor tenants include Fortune 500 and leading growth companies such as Netflix, Google, Square, Uber, NFL Enterprises and more. 

 


HEADQUARTERS

SAN FRANCISCO, CA

SIZE

200 - 500

FOUNDED

2019

CEO

KRISTOFFER PEREZ

REVENUE

$5M - $10M

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Hudson Pacific Properties
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$75k-99k (estimate)
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