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Hudson Harvest
Tristates, NY | Full Time
$32k-41k (estimate)
0 Months Ago
Customer Experience Associate
Hudson Harvest Tristates, NY
$32k-41k (estimate)
Full Time 0 Months Ago
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Hudson Harvest is Hiring a Remote Customer Experience Associate

Customer Experience Associate

About HH
Hudson Harvest is a wholesale, regional food distributor that sells local and seasonal food to restaurants, retailers, and institutions. We distribute to customers throughout
New York State, including the five boroughs, Long Island, the Hudson Valley, and
Northern NY. We also deliver to NJ, CT, PA, and MA. We sell the highest quality, source-transparent food from local farmers and producers we know and trust. To find out more, please visit: www.hv-harvest.com.

Job Description
As the Customer Experience Associate at HH, you will work closely with the sales and operations teams to create a positive customer experience, support customer growth, and contribute to sales team success. You will learn about the many facets of a fast-paced logistics company, and have an opportunity to make an impact across departments and with our customers.

Responsibilities
Customer Experience

  • Manage HH’s central ordering lines (email, phone, text message), addressing all customer service issues and questions while maintaining a positive and professional attitude
  • Send daily recap summary of all central ordering line activity to sales team
  • Manage book of ‘house accounts’ that order infrequently by understanding their needs, placing their orders, and resolving any issues as they arise
  • Handle inbound account inquiries and onboard new customers into our CRM systems
  • Input new orders, discounts, and invoice changes requested by sales reps through our order entry platform, keeping in mind various ordering deadlines and current inventory availability
  • Send bi-weekly standing order reminders and enter all standing orders
  • Centralize and coordinate customer communication: ordering reminders, daily order updates, general announcements, holiday schedules, etc.
  • Provide support with order entry for sales team, especially while they’re out at in-person meeting with customers
  • Accumulate product knowledge through knowledge sessions and independent research when necessary
  • Provide delivery issue resolution assistance
  • Assist with centralized communication system to manage product shorts, subs, and delivery issues to optimize customer satisfaction
  • Assist with liaising with operations, buying, and sales teams and customers to resolve delivery issues and customer shorts
  • Actively call selected customers on behalf of the sales team to secure weekly orders and upsell when applicable in order to support sales growth

Qualifications

  • Strong communication, written and interpersonal skills
  • Organized, with an ability to prioritize time-sensitive assignments
  • Tech-savvy, comfortable working in various tech platforms (Slack, Hubspot, G

Suite, inventory management system)

  • Exceptional problem solver, stays calm and solutions-oriented in a fast-paced environment
  • Detail-oriented, but doesn’t lose sight of the big picture
  • Team-player, self-starter, and quick-learner who takes pride in producing great work
  • Strong entrepreneurial spirit and passionate about HH’s mission to transform agriculture and food distribution
  • Passionate about the local/regional food system and the benefits it brings to our community and to the environment
  • Is nimble and not afraid to work with a small, agile team where things are constantly evolving, improving, and growing
  • Be excited to grow, collaborate, and contribute to the team and company’s success!
  • Food industry experience is a plus

Requirements

  • Bachelor’s degree or the equivalent experience
  • Strong written and verbal communication skills
  • 1-2 years of customer service preferred

Details
This is a full-time position that can work remotely. Normal work schedule is Mon-Fri 9AM
- 5PM.

Job Type: Full-time

Benefits:

  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance
  • Work from home

Experience level:

  • 2 years

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Remote

Work Location: Remote

Job Summary

JOB TYPE

Full Time

SALARY

$32k-41k (estimate)

POST DATE

03/22/2023

EXPIRATION DATE

01/10/2024

Show more

Hudson Harvest
Full Time
$36k-42k (estimate)
0 Months Ago

The following is the career advancement route for Customer Experience Associate positions, which can be used as a reference in future career path planning. As a Customer Experience Associate, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Associate. You can explore the career advancement for a Customer Experience Associate below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Experience Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Experience Associate job description and responsibilities

Customer Experience Associates perform a variety of support tasks to offer exceptional service to customers.

04/05/2022: Columbia, SC

Customer experience associate may also create and track metrics to quantify the customer experience.

03/30/2022: Fayetteville, NC

Customer service representatives typically use a telephone, computer, and other office equipment.

02/22/2022: Long Beach, CA

As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience.

04/01/2022: Anchorage, AK

Responding to questions with positive language can greatly affect how the customer hears the response.

04/01/2022: Lorain, OH

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Experience Associate jobs

Customer experience associates are typically entry-level positions which needs strong writing and reading comprehension skills.

02/04/2022: Buffalo, NY

Customer experience associate have a proven track record for building excellent customer experiences.

01/30/2022: Springfield, OH

Customer experience associates at these companies should be data-driven and focused on building relationships.

04/10/2022: Bismarck, ND

A great customer experience representative knows how to relate to anybody, but they’re especially good with frustrated people.

03/18/2022: Reno, NV

The best Customer Experience Associate have a deep knowledge of how their companies’ products work.

02/03/2022: Lawton, OK

Step 3: View the best colleges and universities for Customer Experience Associate.

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