Job Description: Reports directly to the Assistant General Manager and works collaboratively and in concert with Senior Management and the site Managers on Duty (MOD) at St. Louis - Lambert International Airport. Provides consistency in a 24-hour operational environment and assists as needed supporting all employees. Provides field support in the execution of Super Park plans and policies to achieve maximum operating results and a safe, efficient daily operation. Must possess leadership skills and ability to manage a staff of 30 cashiers as direct reports. Will be tasked with training new cashier hires, resolving any personnel issues, and providing operations support.

Essential Duties/Responsibilities:

• Manages a staff of 30 full time and part time cashiers. Responsible for performance reviews, training new hires, write-ups, and disciplinary actions in compliance with the current union agreement.
• Assist in the control of the shift change fund, making sure all banks are correct and provided to cashiers.
• Must be able to perform any of the job duties they supervise.
• Provide leadership to the staff, oversee procedures and trouble shoot and problems that may arise due to procedural or equipment failure.
• Check all outgoing mail for employees.
• Check all entrances and exits making sure gates and ticket dispensers are locked up and working properly.
• Clear ticket and paper jams at entrances and exit lanes.
• Perform daily scheduled and unscheduled cashier audits.
• Keep up on all procedural changes, memos, and answer operational questions for all employees under their supervision.
• Assist in the completion of daily shift logs, End of Shift Report, Shuttle out of Service log and other special reports as required for oncoming MOD.
• Monitor shuttle routes and the flow of traffic.
• Employee discipline.
• Look for damage or other work-related problems in or around the facility and take appropriate action.
• Pull tickets and tapes from the credit card only lanes (midnight managers only).
• Pull reports and tapes from the 24-hour cashier booths and transport cashiers to the safe to drop money.
• LPI is downloaded and printed every morning.
• Oversee assigned parking locations at Terminal 1&2, Lot’s A, B, C, D, and E parking operations.
• Assist in the supervision of cashiers, ambassadors, shuttle drivers, maintenance personnel safety patrol inventory and monitors.
• Ensure employees are in compliance with the company uniform policy and grooming guidelines.
• Assist customers with questions, concerns, complaints, comments, and directions.
• Make necessary notifications of any revenue control issues or malfunctions to MOD, Operations Manager or F.O.M.
• Complete incident reports needed to document damage, theft, or personal injury claims. This includes accident reports and workers compensation claims as well.
• Knowledge and ability to perform union duties such as cashiering, maintenance, monitoring, scheduling, shoveling and inventory in emergency situations in compliance with the union contract.
• Other duties as assigned.

Experience and/or Education:

• Minimum of one year management experience is preferred.
• Organizational skills to include:
  • Proficiency on Microsoft Office Word, Excel, and Teams
  • Proven Leadership capability
  • Exemplary written and verbal communication skills
  • Teambuilding expertise
  • Employee engagement abilities
• Proven ability to understand and apply policies and procedures.
• Proven experience in the ability to deal appropriately with employee disciplinary processes.

Performance Standards/Goals:

• Client expectations for performance metrics and benchmarks must be met.
• Communicate with staff and management routinely.
• Implement and monitor operational practices.
• Cover shifts as needed, if required.
• Produce monthly performance reports.
• Audit or balance cashier widows for variances.
• Implement corporate, client, and/or operational service performance; and strategically address urgent matters.