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HTG, Inc.
Vancouver, WA | Temporary
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Service Desk Technician I
HTG, Inc. Vancouver, WA
Temporary | IT Outsourcing & Consulting 6 Months Ago
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HTG, Inc. is Hiring a Service Desk Technician I Near Vancouver, WA

SUMMARY
First Support employees provide an initial level of application and operational support to internal end-users. The First Support Team is responsible for providing a centralized point of contact for all internal users to communicate problems, questions and suggestions for enhancements. This is a Full-Time Contract Opportunity for 3 months, with opportunities for extension. 

ESSENTIAL DUTIES & RESPONSIBILITIES include the following; other duties may be assigned

Field all levels of application support and operational calls from bank employees.
Consistently and without fail provide the highest levels of support and professionalism including the ability to effectively communicate not only with end-users, but also internal operations and third party vendor support via phone, e-mail and in-person.
Resolve any customer inquiries or issues that fall within First Support’s “Scope of Practice” in a timely manner and properly escalate issues on a limited basis.
Must demonstrate complex problem solving skills when interacting with end-users and all other areas of Operations and third party vendor support to identify and correct problems.
Document resolutions to calls and communicate successful resolution to the rest of the First Support Team as well as expand and improve First Support’s shared knowledge base.
Maintain current knowledge of information systems applicable to Client as well as a familiarity with Client systems and processes.
Consistently and without fail complete monthly rotating tasks as assigned.
Proactively recommend improvements within First Support.

EDUCATION and/or EXPERIENCE
High School diploma (or equivalent) and one to two years related experience and/or training required;

Four year college degree or CompTIA A certification a plus;

Experience with Microsoft products including but not limited to Microsoft Office and Microsoft Desktop Operating systems i.e. Windows 7;

Microsoft Active Directory knowledge is helpful.

OTHER SKILLS & REQUIREMENTS
General knowledge of computer hardware and operating systems preferred.

LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and response to questions form groups of managers, clients, customers, and general public.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to identify trends and identify solutions to those trends.

PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to walk and talk or hear. The employee frequently is required to stand and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.

Job Summary

JOB TYPE

Temporary

INDUSTRY

IT Outsourcing & Consulting

POST DATE

09/21/2022

EXPIRATION DATE

10/07/2022

WEBSITE

htginc.com

HEADQUARTERS

VANCOUVER, WA

SIZE

50 - 100

FOUNDED

1996

CEO

KERMIT MACAULAY

REVENUE

$10M - $50M

INDUSTRY

IT Outsourcing & Consulting

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About HTG

HTG is a premier, single source IT solutions provider specializing in nationwide technology deployments, system conversions/refresh projects, remote site shutdowns and secure asset disposition. Project expertise includes POS systems, kiosk/locker deployments, m2m, Windows upgrades and more. Secure end-to-end Life Cycle Management is our passion and core competency. ITIL certified and a recognized national leader in HIPAA compliance, HTG partners seamlessly with our clients not only during initial project design or refresh planning, but through procurement, custom configuration, distribution an...d installation. When our customers are ready to retire old technology, we wipe out multi-vendor headaches as their single source for secure asset disposition (ITAD). HTG expertly manages designation of retired assets for recycling, utilizing the latest technology and certifications for secure onsite data wiping, refurbishing and re-marketing. HTG partners with and maintains a marquee Fortune 1000 customer base. Our suite of services includes mobile device management (tablets, pads, cell phones and laptops). HTG's managed services include break/fix, hot spare management, patch management and virus remediation. Ask about our cloud computing services, lease management, Helpdesk services, IT staffing, cabling and infrastructure projects. HTG is a leader in IT Life Cycle Management with seamless systems integration and IT deployments that are on-time, on-budget and pain-free. More
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3: View the best colleges and universities for Service Desk Technician.

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