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HRDC does not discriminate against any person including customers, employees, and applicants for employment on the basis of race, religion, national origin, sex, age, physical or mental disability, gender identity, reprisal, and where applicable, marital status, familial or parental status, sexual orientation, political ideas and beliefs, level of English skills, if all or part of an individual’s income is derived from any public assistance program, or protected genetic information in employment or in any program or activity conducted or funded by HRDC, in the performance of contracts and the delivery of services or funding. Not all prohibited bases will apply to all programs and/or employment activities.
Job Opening Date: September 15, 2022
Anticipated Start Date: ASAP
Job Closing Date: Until Filled
Job Status: This is a full time, regular status position (40hrs/week, Monday-Friday 8am-5pm, with some flexibility)
General Summary of Purpose of this Position:
The Drop-in Center is a program operated through HRDC. We aspire to initiate and provide an in-direct peer support resource. The Drop-in Center Recovery Specialist ensures the center is a supportive community that empowers individuals to actively maintain personal wellness. We are committed to offering multiple community collaborations and resources to improve personal wellness such as showers, laundry, educational groups, recovery groups and peer-led support activities. Staff will strive to maintain a recovery-based environment that is trauma informed and utilizes recovery principles of SAMHSA’s 8 Dimensions of Wellness.
Specific Duties and Responsibilities:
The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas. They are listed starting with the most important. This listing does not include minor duties which constitute less than 5% of the position’s time, unless such duties are significantly important or critical to the success of the position. Each of the duties listed below is considered an essential function of this job. (Essential functions are those functions that the employee must be able to perform unaided or with the assistance of a reasonable accommodation. Regular and predictable work schedule and attendance are considered essential functions).
Primary Job Duties and Responsibilities
Recovery and Wellness Support:
- Assure the safety and well-being of the clients at the Drop-In Center and maintain a nurturing and supportive environment by providing a strengths-based and harm reduction model to engagement and service delivery
- Organizes and implements recovery groups such as peer support, wellness, and recovery groups; responsible for coordination, training, and recruitment of group facilitators
- Assess for needs and assist clients in linking with other service agencies; build relationships with community-based organizations and government agencies to promote collaboration, and identify resources for guests.
- Provides crisis intervention; assists clients in problem-solving life situations, utilizes crisis de-escalation techniques obtained through agency training
- Respects strict code of confidentiality regarding customers and fellow staff members at all times
- Responds appropriately to needs and crisis situations, such as mediating basic interpersonal problems between customers and contacting emergency personnel if necessary
- Provides advocacy, information, and referral services to customers
- Provides crisis intervention and risk assessment for customers.
- Supports customers in various stages of recovery at the HRDC Warming Center, Drop in Center, and Housing First Village
- Embraces the concepts of harm reduction, motivational interviewing, and “meeting customers where they are.”
- Attends monthly Mental Health Local Advisory Council meetings and monthly statewide Drop in Center Meetings
- Receives facilitation training for SMART Recovery and Peer Support Specialist certification (if applicable)
- Conducts monthly, bi-annual, and/or annual survey assessments with customers regarding recovery support services to evaluate programming and service delivery.
- Completes SOAR (SSI/SSDI, Outreach, Access, and Recovery) training within the first 90 days of hire to support customers in obtaining eligible benefits
Warming/Day Center Operations:
- Assist as needed with administrative and operations tasks related to the Day Center’s day-to-day operations such as: intake, food service, laundry, assisting with center opening and closing procedures, monitoring customers within the milieu for safety, and maintaining the facility in a clean, sanitary and safe condition.
- Responsible for knowing and following Warming/Day Center policies and procedures and enforcing such policies uniformly and consistently.
- Provide necessary efforts to ensure wellness, safety, and equity for customers of all cultures and ethnicities.
- Utilize de-escalation skills to support customers experiencing crisis.
- Interacts effectively with persons of diverse economic statuses, ethnic backgrounds, religious views, cultural backgrounds, and sexual orientations and treats each individual with respect & dignity.
- Conduct all functions in accordance with the program and agency guidelines, policies, procedures and ethical standards including behavior expectations for customers, staff, and volunteers.
- Works as a team with other colleagues and volunteers on shift and is able to work independently without direct supervision
- Attend staff meetings, agency wide meetings, trainings, and other meetings as assigned
- Represents the organization professionally at all times
- Supervises volunteers to provide quality support and accountability
- Maintain consistent, positive communication with partner agencies as means of assessing the quality of the program, aiming to improve wherever possible
- Demonstrates team behavior and promotes a team-oriented environment
- Maintains positive relations with volunteers, co-workers, staff from other agencies, agency funders, and the general public
- Attend staff meetings, agency wide meetings, trainings, and other meetings as assigned
- Reviews daily staff notes to remain knowledgeable and up to date on customers
File & Data Maintenance:
- Maintain customer files, case notes and appropriate documentation systems
- Enter program data efficiently and accurately into required databases
- Complete required forms and data entry within time frame specified by individual program requirements
- Create and work on customer files and data entry in order to meet program compliance.
- Responsible for maintaining accurate customer records and daily logs both manually and using web-based and/or computer programs.
- Must ensure compliance with program requirements
- Plans and organizes work effectively and ensures its completion.
- Ability to uphold professional standards as a representative of the organization and manage case records within the agency and contract affiliate’s record system following legal, procedural, and confidentiality requirements
Knowledge Skills and Abilities:
- Ability to effectively work and communicate with a wide range of individuals from all socio-economic groups
- Ability to effectively perform duties with a thorough knowledge of agency goals, objectives, projects and services
- Ability to read, interpret and implement documents such as governmental regulations, rules, and procedure manuals
- Ability work with minimal supervision and effectively manage workflow
- Ability to present self and organization in a positive and professional manner
- Ability to respond effectively to the most sensitive inquiries or complaints from customers or claimants
- Exhibit self-motivation, high energy level, effective organizational skills, and ability to make appropriate programmatic decisions
- Effectively disseminate information about the programs
- Demonstrate knowledge of community resources and partners
- Ability to effectively establish and maintain positive working relationships with program participants and other team members
- Ability to demonstrate a strong commitment in helping people succeed in innovative educational and training programs, re-orient their lives to produce positive behavior and self-sufficiency, enable them to make a difference in their community
- Ability to complete SOAR (SSI/SSDI Outreach Access and Recovery) training within 90 days of hire, to provide income support services to customers
- Ability to read, interpret, and write routine reports and correspondence
- Ability to analyze and interpret complex and sensitive information; persuasive speaking abilities
- Ability to interpret program manuals and guidelines
- Ability to speak Spanish preferred
Mathematical/ Money Handling Skills:
- Add, subtract, multiply, and divide simple numbers, compute rate, ratio, and percentages
- Personal budgeting skills
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Words per Minute Computer Keyboard Required : Demonstrate Proficiency
- 10-Key Strokes per Minute Data Entry Required: Demonstrate Proficiency
Specialized Office Equipment:
- Operate Multi-line Phone to place, receive or transfer calls or to retrieve voicemail messages.
- Other (Specify): Copier, scanner, postage machine.
Computer Software and Operating Systems:
- Utilize computer Spreadsheets to input, format and edit data and save, print or transmit data
- Utilize computer Word Processing to input, format and edit documents and save, print or transmit documents
- Utilize computer Internet/E-Mail to access, send, retrieve, save, print or transmit documents, or data files
- Operate computer with Windows operating system to start programs, input, format and edit data files and print or transmit data
- Utilize proprietary, custom or online programs or data bases to input, format, and edit data and save, print, or transmit data. Specify Software: Homeless Management Information System (HMIS), CaseWorthy, and Google Drive
HRDC, Professional or Governmental Policies and Regulations:
- State or Federal Regulations or Laws (List by Name): HUD, DPHHS
- Agency Policies or Procedures (List by Name): Warming/Day Center Policies and Procedures
- Specialized Professional or Industry Guidelines/Standards: N/A
- Other: N/A
Drivers Licenses Required for Performing this Position:
- Montana Class D Driver License
- Reliable vehicle and appropriate insurance are required
Professional Licenses or Certifications Required by Law, Rule or Regulation for Performing this Position:
Licenses or Certifications That Would Be Useful but Are Not Required:
- CPR and First Aid
- Trauma Informed Care
- Mental Health First Aid
- Crisis Prevention & Intervention Training
Other Required Knowledge, Skills or Abilities:
- Ability to quickly and genuinely build rapport with diverse populations.
Essential Physical, Mental and Emotional Requirements of this position:
The following physical, mental and emotional abilities are considered essential to perform the duties listed above:
- Hearing and vision adequate for interaction with customers, staff, volunteers, and the general public
- Ability to walk, bend, stand, sit, reach, stoop, pull, sit, and squat
- The employee must regularly lift up to 50 pounds.
- Reasoning ability to make decisions that reflect consistency with HRDC and the Warming/Day Center’s philosophy, policies, and procedures
- The incumbent must be able to perform multiple tasks simultaneously, must be able to work under time and/or deadline pressures.
Education and Experience:
The following course(s) of study or class work usually provides the required knowledge skills and abilities to perform the duties of this position:
- Graduation from high school or GED is required
- Bachelor’s/Associate’s degree in Social Services, Public Health or related field from a college or university or equivalent is preferred
The following kinds of experience usually provide the required knowledge skills and abilities to perform the duties of this position:
- One to two years’ experience working with at-risk populations, the population of focus or human service activities is preferred.
- Lived expertise with mental health, substance use, homelessness, etc. is preferred.
- If applicable, at least 2 years in recovery