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Salesforce Administrator

Baltimore, MD | Full Time
13 Days Ago

Job Description


Salesforce Administrator

 

At Live Baltimore, we love Baltimore to our cores. We work citywide to help neighborhoods thrive by attracting residents, retaining residents, and supporting healthy housing markets.

We’re looking for a Salesforce Administrator to build out solutions for organizational initiatives, maintain our internal systems, and keep our team trained and on track. Because we’re a small team, we need a well-rounded expert who will bring insight and ownership to this important, brand-new role.

If you’re a Salesforce expert who lives in and loves Baltimore City, this could be the perfect opportunity for you. We invite you to take a look at what we do and our impact on Baltimore in our most recent annual report. Keep reading to apply today!


Key Priorities & Responsibilities:

System Maintenance & Development:

  • Facilitate Live Baltimore’s use of Salesforce as a true CRM, eliminating manual work and spreadsheets wherever possible
  • Maintain data integrity within Salesforce by understanding the systems and processes that update our customer and account data
  • Install and manage new applications to create workflow efficiencies

Education & Training:

  • Stay informed about best practices, software updates, and new application offerings
  • Drive Salesforce adoption throughout our organization and optimize user experiences
  • Conduct one-on-one and team trainings to ensure all staff use Salesforce with fidelity
  • Document solutions and their implementations

Events:

  • Assist in staffing Live Baltimore’s major homebuying events (a requirement for all Live Baltimore staff)

 

Is This You?:

  • Bachelor’s degree in Information Management/Technology, Computer Science, Engineering, Data Science or related fields
  • 3 years of proven experience as a Salesforce Administrator
  • Expert Salesforce capabilities with demonstrated proficiency optimizing processes and building out solutions
  • Experience with Salesforce Enterprise Edition, Salesforce Lightning, Service Cloud, Sales Cloud, and Nonprofit Success Pack
  • Knowledge of Microsoft Office Suite
  • Proficiency with Zoom and other online meeting platforms
  • Outstanding oral and written communication skills, a customer service mindset, and the ability to interact positively and professionally with diverse team members
  • Excellent organization skills and the ability to manage multiple tasks effectively
  • Ability to follow established workflows and procedures
  • Must be outgoing, self-motivated, and be able to complete assignments on time with a relatively low level of supervision
  • Flexibility to work some evenings and weekends (three Saturdays per year are mandatory)
  • Must reside in Baltimore City at time of application and throughout employment

 

Terrific Total Compensation Package:

  • Annual starting salary of $65-75k, commensurate with experience
  • Competitive benefits: health insurance, retirement with match, generous paid time off, and more
  • A cohesive, mission-oriented, fun, and collaborative team (see our Core Values below)

About Live Baltimore:

Live Baltimore believes residents are our city’s greatest assets. As a 501(c)(3) nonprofit, we fight the persistent and devastating population loss that began in Baltimore City in the 1950s and which has destabilized neighborhoods and limited families’ opportunities to flourish in their communities. We are effective in this work through programs designed to persuade prospective residents, empower existing residents, and influence the real estate industry.

Our Core Values are at the heart of everything we do and drive our team’s success:

  • Love Baltimore. We love Baltimore to our cores.
  • Stay Positive. We celebrate our wins big and small.
  • Be Helpful. We model humility and service.
  • Get Results. We are nothing if not effective.
  • Collaborate. We accomplish more together.

TO APPLY: Please click “Apply” to submit a Letter of Interest (seriously, this is important and required) and your resume. For additional information about Live Baltimore, please check out our website: LiveBaltimore.com.

Live Baltimore believes that diversity, equity, and inclusion are critical to our success. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool. If you are a Baltimore City resident, we invite you to apply today!

At Live Baltimore, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, ancestry, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Skills for Salesforce Administrator

The job skills required for Salesforce Administrator include salesforce, Customer Service, CRM, Initiative, Written Communication,and Data integrity etc. Having related job skills and expertise will give you an advantage when applying to be a Salesforce Administrator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Salesforce Administrator. Select any job title you are interested in and start to search job requirements.

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Career Path for Salesforce Administrator

The following is the career advancement route for Salesforce Administrator positions, which can be used as a reference in future career path planning. As a Salesforce Administrator, it can be promoted into senior positions as a Salesforce CRM Senior Administrator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Salesforce Administrator. You can explore the career advancement for a Salesforce Administrator below and select your interested title to get hiring information.

How to Become a Salesforce Administrator

If you are interested in becoming a Salesforce Administrator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Salesforce Administrator for your reference.

Step 1 Understand the job description and responsibilities of a Salesforce Administrator

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Step 2 Knowing the best tips for becoming a Salesforce Administrator can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3 View the best colleges and universities for Salesforce Administrator

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