Why Howard Brown Health

• Mission: Rooted in LGBTQ liberation, Howard Brown Health provides affirming healthcare and mobilizes for social justice. We are agents of change for individual wellbeing and community empowerment.
• Vision: Howard BrownHealth envisions a future where healthcare and transformative social policies actualize human rights and equity for all.
• Community-based health clinics in some of Chicago’s most underserved neighborhoods
• The largest LGBTQ health provider in the Midwest
• Latinx inclusive community based on respect, equal opportunity, and appreciation of diversity to provide the culturally competent support and services within Howard Brown Health.

What is in it for you:

• A commitment to work-life balance with:
  • 3-weeks paid vacation and 1-week of personal time
  • 12 accrued sick days per year
  •  9 paid holidays, including Juneteenth
  • PTO Exchange allows employees to turn unused PTO into liquid assets
• Employer-sponsored health, dental, vision insurance with two PPO plans and an HMO plan.
  • BCBS HMO, PPO and PPO Select Plans
    • HMO premium = $27/month
  • BCBS Dental premium = $7.50/month
  • EyeMed Vision premium = $3.26/month
• 401k program with up to 5% employer match after 90 days = $1,700
• Employer-paid basic life insurance valued at one times the annual salary up to $100K
• Voluntary Life and AD&D, and Short-term and Long-term disability
• Up to $720 pre-tax commuter and parking benefit account
• Flexible Spending Accounts for healthcare and dependent care
• Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF
• Employee Assistance Program with 5 employer-paid counseling sessions
• 50% off at Brown Elephant Resale Shops

What you can expect:

Under the direction of the Practice Manager, the Site Supervisor organizes and oversees support staff in the delivery of patient care services.

How you will make an impact:

1. Responsible for coordinating support staff schedules and hours, including vacation approval and facility coverage.
2. Assesses staffing patterns and recommends changes.
3. Oversees daily activities of support staff to ensure that daily tasks are completed.
4. Assists in the selection, orientation, training, and performance evaluation of support personnel.
5. Participates in the orientation of support staff and new providers.
6. Assists with support staff performance appraisals in a timely manner.
7. Acts as liaison between Practice Manager, support staff, medical staff, and patients.
8. Responsible for identification and resolution of problems with patient billing matters.
9. Responsible for overseeing daily deposits and funds collected.
10. Responsible for procurement of supplies and ordering procedures.
11. Participates in the development and implementation of operational and clinical policies and procedures.
12. Ensures compliance with OSHA, CLIA, and other legal and regulatory agencies to ensure standards of performance for quality care.
13. Assists support staff in site preparation for site surveys and inspections.
14. Resolves operational issues and ensures that policies and procedures are carried out appropriately.
15. Provides direct supervision of Medical Assistant staff.
16. Provides support as Medical Assistant during staffing shortages.
17. Operates as Manager on Duty (contact for staff, patient & provider issues, and monitors clinic flow) when Practice Manager OOTO or otherwise unavailable.
18. Responsible for monitoring and overseeing the upkeep and maintenance of the health center and equipment in a manner consistent with the highest standard of safety, sanitation, efficiency, and appearance. Requires collaboration with Facilities and Safety teams.
19. Exceptional attendance and professional demeanor.
20. Self-directed.
21. Effectively manages and implements change.
22. Possess exceptional interpersonal skills and works effectively with co-workers.
23. Exceptional organizational and time management skills.
24. Maintains strictest confidentiality.
25. Performs related work and other duties as assigned.

What you will bring to Howard Brown Health

QUALIFICATIONS, ABILITIES AND SKILLS:

Required:

• High school degree or GED required.
• Certification as CMA or RMA
• Proficient use of computer applications such as GE Centricity, Excel and Word.
• Two to three years of experience in patient services/electronic medical record setting.
• Ability to apply policies and procedures and principles to solve everyday problems and deal with a variety of situations.
• Ability to exercise initiative, problem-solving and decision making.
• Experience working with Medicare, Medicaid, and other insurances.
• Possession of essential and relevant interpersonal skills.
• Proficiency in organizing staff effectively in providing the required customer service.
• Ability to give priority to workload, meet targeted deadlines.
• Ability to travel.
• Good demonstration of leadership traits.
• Outstanding aptitude working with numbers.
• Must possess strong communication and demonstrate an ability to work effectively with diverse populations.

Preferred:

• Bilingual – Spanish/English highly regarded.

WORKING CONDITIONS:

• Medical Clinical Setting.
• Fast-paced work environment.
• Some irregular and weekend hours.
• Space must be shared for most efficient usage.
• Works under minimal direction.
• Physical ability to effectively communicate with others, verbally and written; perform basic computer operations and other office functions, whether aided or unaided.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• While performing the duties of this job, the employee is regularly required to talk and/or hear.
• The employee frequently is required to stand; walk, use hands to finger, handle or feel; and reach with hands and arms.
• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.