Overview

JOB SUMMARY

At Houston Methodist The Woodlands, the Security Officer position is responsible formaintaining a safe and secure environment for patients, staff and visitors by patrolling and monitoring hospital premises and personnel. This position provides assistance with personal protection, traffic control and emergency response services. The Security Officer position may employ Houston Methodist-approved defensive tactics to ensure patient, staff and visitor safety.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
• Focuses on patient/customer safety
• Delivers personalized service using HM Service Standards
• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
• Intentionally rounds with patients/customers to ensure their needs are being met
• Involves patients (customers) in shift/handoff reports byenabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization vision, fulfills the mission and abides by the I CARE values

Responsibilities

PRIMARY JOB RESPONSIBILITIES

Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE – 25%

SERVICE - 25)%

QUALITY/SAFETY - 30%

FINANCE - 10%

GROWTH/INNOVATION – 10%

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Qualifications

EDUCATION REQUIREMENTS

o High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE REQUIREMENTS

o Criminal justice, security or related experience preferred

License/Certification

CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED

o Texas Department of Public Safety (DPS) Private Security Registration non-commissioned Security Officer – submission of application within 14 days of hire date, and obtained within one year of employment or Commissioned Level 3 or Commissioned Personal Protection Officer Level 4 licensure

o International Association for Healthcare Security & Safety (IAHSS) Basic, Advanced or Supervisor Level Certification within 90 days of hire NOTE: Current Houston Methodist employees have until June 17, 2022 to obtain IAHSS Basic, Advanced or Supervisor level Certification

o Valid Texas Driver's License, or must obtain Texas Driver’s license within 90 days of hire

o Nonviolent Crisis Intervention (CPI) Certification within 60 days of hire

o American Heart Association Basic Life Support (BLS) preferred

KSA/ Supplemental Data

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

o Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

o Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

o Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

o Must have the ability to multi task and function calmly in stressful situations

o Must possess strong customer service skills

o Proficient computer skills including, but not limited to, knowledge of Microsoft Office software and Webmail

o Knowledgeable of all Public Safety Policies and Procedures

o Understand HIPAA and Patient confidentiality compliance

o Demonstrates emergency preparedness knowledge

SUPPLEMENTAL REQUIREMENTS

Work Attire Yes/No

Uniform Yes

Scrubs No

Business professional No

Other (dept approved) No

On-Call* No

*Note that employees may be required to be on-call during emergencies (i.e. Disaster, Severe Weather Event, etc.) regardless of selection above

Travel**

May require travel within Yes

Houston Metropolitan area

May require travel outside No

of Houston Metropolitan area

**Travel specifications may vary by department.

Please note any other special considerations to this job: _________________________

Company Profile

Houston Methodist The Woodlands opened in 2017 as the eighth hospital in the Houston Methodist system. This 187-bed, 470,000-square-foot, full-service, acute care hospital offers many of the same services as our flagship hospital in the Texas Medical Center. Also on the $380 million hospital campus, located at the intersection of I-45 and TX 242, is a medical office building, which opened in 2016. Medical Office Building 1 includes a breast care center, cancer center & infusion center, orthopedics & sports medicine, rehabilitation services, wellness services, and an outpatient laboratory in addition to multi-specialty physician practices. A second medical office building and 785-car parking garage opened in 2018.