JOB SUMMARY

At Houston Methodist, the Human Resources (HR) Representative position is responsible for providing day-to-day human resources support and is the generally the first point of contact for general inquires in the department which includes phone calls, greeting visitors, as well as parking, where appropriate, delivering exceptional customer service assistance. The HR Representative position conducts intake of information, supports the onboarding process, forms processing, and data entry which requires a high degree of accuracy and compliance with Houston Methodist policies and regulatory agencies. This position may provide assistance to HR management, immigration team, generalists and recruiters, as appropriate.

PRIMARY JOB RESPONSIBILITIES

Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 20%

1. Understands the candidate and client experience to effectively manage applicant and client expectations, proactively communicates to team any issues or obstacles that may interfere with meeting deliverables; responds quickly to applicant and client needs and concerns. Communicates rehire requirements for background, drug screen, learning modules, I-9 compliance, etc., within scope of the department responsibilities. (EF)
2. Receives and screens employees/applicants and telephone calls in a professional and courteous manner and handles general inquiries timely and professionally. Assists with events hosted by the department, e.g. employee meals, gift distribution, service awards, recruitment fairs, learning sessions, etc. (EF)
3. Conducts self in a manner that is congruent with cultural diversity, equity and inclusion principles. Provides contributions towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability. (EF)

SERVICE - 30%

1. Performs onboarding activities within the scope of department responsibilities which may include: processing new hires and transfers, ensuring electronic and paper-required documents associated with applicant pre-hire are complete and in compliance with policies and various regulatory agencies. (EF)
2. Processes non-employees accurately and efficiently (volunteers, students, observers, etc.) May serve as liaison for employee records/file management system workflow and resolve accordingly. (EF)
3. Performs administrative tasks and duties, as appropriate. Maintains a professional work space. If assigned, processes invoices, purchase orders, and manages corporate purchasing card within the responsibilities, budget and timeline assigned by management. Ensures timeline approvals and payment by monitoring these transactions in the system. (EF)

QUALITY/SAFETY - 25%

1. Ensures the accuracy and compliance of data within the applicable HR or other system(s) used by the department. Reviews data entered, verifies required supporting documents are in receipt by HR. Responds to requests for employee file documents which may include subpoenas. (EF)
2. Actively participates in organizing the work flow. Prioritizes work and independently resolves routine issues on a regular basis. Identifies and escalates issues and opportunities for improvement. (EF)

FINANCE - 10%

1. Uses resources efficiently; does not waste supplies. Inventories and orders office supplies following established department standards. Assists with routine equipment troubleshooting such as paper jams, ink cartridge replacement, etc. (EF)
2. Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Utilizes time efficiently and helps other team members. (EF)

GROWTH/INNOVATION - 15%

1. Adapts quickly to changes in systems, process, or policy; changes focus of workload based on highest priority needs. Follows up on action items to ensure completion of assignments. (EF)
2. Identifies and assumes responsibility of own learning needs and seeks continuing education opportunities to meet those needs. Completes and updates the My Development Plan on an on-going basis. Ensures own career discussions occur with appropriate management. (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION REQUIREMENTS

o High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE REQUIREMENTS

o One year customer service or a combination of human resources, and/or other professional experience. May consider Houston Methodist volunteer experience as customer service experience

o Hospital experience preferred