What are the responsibilities and job description for the Housing Now Housing Navigator III position at Housing Matters?
H OUSING NOW
HOUSING NAVIGATOR III
Description
H ousing Matters is looking for individuals eager to make a difference and willing to enthusiastically commit to
join in our vision that homelessness in Santa Cruz County should be rare, brief and non-recurring. Under
direction, the Housing Navigator will develop landlord/property manager relationships in order to secure
housing placements for people experiencing homelessness in Santa Cruz County. The Housing Navigator will
support case managers in quickly finding program participants housing in the community.
Housing Now is a program that partners with unhoused individuals to place them into scattered-site permanent
housing through rapid rehousing services that include case management and rental subsidies.
D istinguishing Characteristics
Factors used in allocating positions to classes in this series include: complexity, sensitivity and difficulty of
casework problems; authority for decision making; likelihood and consequence of error; degree of supervision
r eceived; and lead/consultative responsibilities for other Housing Navigators.
H ousing Navigator III i s the master/expert level class, is capable of working independently to secure housing
p lacements alongside a supportive services team, and advances housing navigation for their team, program,
and the agency through new training, strategies, partnerships and other activities.
Typical Job Duties:
- Conduct landlord/property management outreach and relationship building.
- S earch daily for housing and reach out to available units.
- C oordinate regularly with Housing Navigators and Case Managers, including attending collaborative
- Develop rapport and communication with both property managers and program clients.
- Conduct, with Case Managers, housing needs assessment and client-driven housing searches in
- Act as client advocate in securing appropriate housing.
- Facilitate rental agreements with landlords in scattered site apartments and ensure clients
- Conduct home visits with clients.
- Maintain extensive, accurate records, data and documentation of services.
- Participate in Housing Matters and Case Management/Supportive Services staff meetings, case
- Maintain effective relationships with community partners and represent Housing Matters professionally
- Attend training, workshops and conferences related to position.
- Maintain confidential, professional boundaries with all program clients.
- O ther duties as assigned.
Employment Standards:
- C ounty and state affordable housing policies, procedures and programs.
- Federal and State housing regulations, programs and procedures.
- C ommunity resources.
- Public social service and assistance programs.
- Interviewing and record keeping techniques.
- Housing inspections.
- The policies, and administrative procedures of Housing Matters housing support programs.
- G rant compliance reporting may be required for certain positions.
- Some knowledge of the principles and techniques of supervision and training may be required for
- Shared housing.
- Housing Authority workflow.
- Lease agreements.
- Landlord and real estate networking groups.
- Rehousing strategies for the most vulnerable and hardest to house.
Ability to:
- E stablish Housing Matters as the first resource that landlords look to for tenants.
- Maintain a pool of landlords and housing units.
- Create housing opportunities using shared housing and develop new strategies for housing.
- Effective retention strategies with landlords to keep housing secure for most vulnerable clients.
- E stablish and maintain effective working relationships with others, including clients, family members
- L ocate, develop, and use community and agency resources for the benefit of clients and advocate for
- F acilitate maximum client participation in service plans.
- M anage assigned caseload and establish caseload priorities to meet client needs and agency
- P rioritize and respond to demands of caseload in a prompt and efficient manner.
- Recognize and analyze problems, gather relevant information, establish facts, draw valid conclusions,
- Maintain current and accurate records.
- L earn complex regulations, policies and procedures and apply them appropriately in management of
- Work effectively under pressure and deadlines.
- Work effectively under pressure and deadlines.
Training and Experience: Any combination of training and experience which would provide the
r equired knowledge and abilities is qualifying. Typical ways to obtain these knowledge and abilities
would be:
A minimum of two years experience in performing social services casework services comparable to a Housing
N avigator II at Housing Matters in an exceptional manner exceeding all standards and abilities,
OR
A Master’s Degree from an accredited college with a major in a related field and 1 year of housing navigation
experience.
SPECIAL REQUIREMENTS P ossession of a valid California Class C Driver's License or must be able to provide suitable
t ransportation which is approved by the organization may be required for certain positions.
HOURS and PAY
- This is a full time, hourly, benefited, non-exempt position starting at a n hourly rate of $29.00 .
i ntroductory period.
Application Process
P lease email a cover letter and resume to the attention of Human Resources at
recruiter@housingmatterssc.org. No phone calls or faxes. Housing Matters is an Equal Opportunity Employer.
Salary : $29
