H OUSING NOW
HOUSING NAVIGATOR III

Description
H ousing Matters is looking for individuals eager to make a difference and willing to enthusiastically commit to
join in our vision that homelessness in Santa Cruz County should be rare, brief and non-recurring. Under
direction, the Housing Navigator will develop landlord/property manager relationships in order to secure
housing placements for people experiencing homelessness in Santa Cruz County. The Housing Navigator will
support case managers in quickly finding program participants housing in the community.

Housing Now is a program that partners with unhoused individuals to place them into scattered-site permanent
housing through rapid rehousing services that include case management and rental subsidies.

D istinguishing Characteristics

Factors used in allocating positions to classes in this series include: complexity, sensitivity and difficulty of
casework problems; authority for decision making; likelihood and consequence of error; degree of supervision
r eceived; and lead/consultative responsibilities for other Housing Navigators.

H ousing Navigator III i s the master/expert level class, is capable of working independently to secure housing
p lacements alongside a supportive services team, and advances housing navigation for their team, program,
and the agency through new training, strategies, partnerships and other activities.

Typical Job Duties:

• Conduct landlord/property management outreach and relationship building.
• S earch daily for housing and reach out to available units.
• C oordinate regularly with Housing Navigators and Case Managers, including attending collaborative

Employment Standards:

• C ommunity resources.
• Public social service and assistance programs.
• Interviewing and record keeping techniques.
• Housing inspections.
• The policies, and administrative procedures of Housing Matters housing support programs.
• G rant compliance reporting may be required for certain positions.
• Some knowledge of the principles and techniques of supervision and training may be required for

Ability to:

• E stablish Housing Matters as the first resource that landlords look to for tenants.
• Maintain a pool of landlords and housing units.
• Create housing opportunities using shared housing and develop new strategies for housing.
• Effective retention strategies with landlords to keep housing secure for most vulnerable clients.
• E stablish and maintain effective working relationships with others, including clients, family members

Training and Experience: Any combination of training and experience which would provide the
r equired knowledge and abilities is qualifying. Typical ways to obtain these knowledge and abilities
would be:
A minimum of two years experience in performing social services casework services comparable to a Housing
N avigator II at Housing Matters in an exceptional manner exceeding all standards and abilities,
OR
A Master’s Degree from an accredited college with a major in a related field and 1 year of housing navigation
experience.

SPECIAL REQUIREMENTS P ossession of a valid California Class C Driver's License or must be able to provide suitable

t ransportation which is approved by the organization may be required for certain positions.
HOURS and PAY

• This is a full time, hourly, benefited, non-exempt position starting at a n hourly rate of $29.00 .

Application Process

P lease email a cover letter and resume to the attention of Human Resources at
recruiter@housingmatterssc.org. No phone calls or faxes. Housing Matters is an Equal Opportunity Employer.