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CASE MANAGER I
CASE MANAGER II
CASE MANAGER III
DEFINITION
Housing Matters is looking for individuals eager to make a difference and willing to enthusiastically commit to
join in our vision that homelessness in Santa Cruz County should be rare, brief and non-recurring. Under
direction, Case Managers I, II, and III will carry a service caseload providing housing stabilization social
services; develop service plans which may include the need for specialized social services.
D ISTINGUISHING CHARACTERISTICS
Factors used in a llocating positions to c lasses in this series include: complexity, sensitivity and d ifficulty of
casework problems; duration and level of casework intervention; authority f or decision making; l ikelihood and
consequence of e rror; the emergency o r crisis nature of s ervices; degree of supervision received; a nd
lead/consultative responsibilities for other Case Managers.
Case Manager I is the e ntry level class and is expected to develop knowledge of the policies and
administrative procedures of Housing Matters’ supportive services p rograms, to learn the p rinciples of human
behavior a nd development as related to h omelessness a nd housing, to develop interviewing, counseling,
assessment, caseload organization and management skills and to use community resources. Incumbents are
expected to gain the knowledge and abilities to be promoted to Case Manager II.
Case Manager II is t he journey level class and is expected to work with a minimum amount of supervision.
Incumbents are required to use assessment, interviewing and counseling skills to p erform moderate to
complex casework services. Some positions may act as lead case m anager. I ncumbents assigned to these
services work are expected to gain through training and experience the knowledge a nd abilities to p romote to
Case Manager III.
Case Manager III is the advanced level class. Incumbents spend a substantial part of their time o n the most
difficult, s ensitive and specialized services where major case decisions are m ade independently and where
consequence of error may be significant. Advanced casework skills, a high degree o f program knowledge,
judgment and creativity are r equired. Incumbents may, as an additional d uty, serve as an alternate s upervisor
or in a lead capacity.
TYPICAL JOB DUTIES
CASE MANAGEMENT
programs, agencies, and organizations.
placement, and promoting housing stability with individuals as assigned.
choices that allow for stimulating change.
and progress notes.
SHELTER OPERATIONS:
Shelter Case Managers may be responsible for the following:
s helter facility and dining hall, etc.
E MPLOYMENT STANDARDS
Case Manager I
Working knowledge of:
S ome knowledge of:
Case Manager II
W orking knowledge of:
case files.
Some knowledge of:
C ase Manager III
T horough knowledge of:
case files.
Working knowledge of:
certain assignments.
A BILITY TO
C ase Manager I
expectations.
m edically disabled, elderly, substance abusers, victims of domestic violence or fiduciary abuse.
and others who may be under distress or duress.
a ssigned caseload.
and respond to case details promptly.
Case Manager II Communicate and relate effectively with clients, who may be emotionally or mentally disabled,
medically disabled, elderly, substance abusers, victims of domestic violence or fiduciary abuse.
and others who may be under distress or duress.
services on behalf of clients.
expectations;
respond to case details promptly, and communicate clearly and concisely both orally and in writing.
assigned caseload.
Case Manager III Perform the most complex and specialized casework services with considerable independence.
managers in casework concepts and methodology.
medically disabled, elderly, substance abusers, victims of domestic violence or fiduciary abuse.
and others who may be under distress or duress.
services on behalf of clients.
expectations;
respond to case details promptly, and communicate clearly and concisely both orally and in writing.
assigned caseload.
TRAINING AND EXPERIENCE : Any combination of training and experience w hich would provide the
required knowledge and abilities i s qualifying. Typical ways to obtain these knowledge and abilities
would be:
Case M anager I : A minimum of t wo y ears of directly related t raining o r experience which would d emonstrate
the application of the knowledge and abilities,
Successful completion of t wenty-four (24) semester units in s ocial welfare, social human services, sociology o r
other behavior science f rom a recognized college t hat demonstrates p ossession of the required knowledge and
abilities.
Case M anager II : A minimum of one year of experience performing s ocial service casework services
comparable to a Case Manager I at Housing Matters in a n exceptional manner e xceeding all standards and
abilities,
A Bachelor's Degree from an accredited college with a major in social work, social welfare, human services, or
one of the social or behavioral sciences.
Case Manager III: A minimum o f four y ears of experience performing s ocial service casework services
equivalent to a Case Manager II a t Housing Matters in an e xceptional manner exceeding all standards and
abilities,
O R
A Master's Degree i n social work, social welfare, human services, o r one of the social or b ehavioral sciences
plus two years of social service casework experience.
SPECIAL REQUIREMENTS Possession of a valid California Class C Driver's License or must be able to provide suitable
transportation which is approved by the organization may be required for certain positions.
H OURS
required. Health Insurance and PTO benefits begin after a 30-day introductory period.APPLICATION PROCESS
P lease send a resume and cover letter to the attention of Human Resources to
recruiter@housingmatterssc.org . No phone calls or f axes. Housing Matters is an equal opportunity employer.
Job Type: Full-time
Pay: From $29.00 per hour
Benefits:
Full Time
$29-29 (estimate)
01/26/2023
01/27/2024
housingmatterssc.org
Santa Cruz, CA
25 - 50