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Housing Matters
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Housing Now Case Manager III
Housing Matters Santa Cruz, CA
$29-29 (estimate)
Full Time 2 Months Ago
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Housing Matters is Hiring a Housing Now Case Manager III Near Santa Cruz, CA

CASE MANAGER I
CASE MANAGER II
CASE MANAGER III
DEFINITION
Housing Matters is looking for individuals eager to make a difference and willing to enthusiastically commit to
join in our vision that homelessness in Santa Cruz County should be rare, brief and non-recurring. Under
direction, Case Managers I, II, and III will carry a service caseload providing housing stabilization social
services; develop service plans which may include the need for specialized social services.
D ISTINGUISHING CHARACTERISTICS
Factors used in a llocating positions to c lasses in this series include: complexity, sensitivity and d ifficulty of
casework problems; duration and level of casework intervention; authority f or decision making; l ikelihood and
consequence of e rror; the emergency o r crisis nature of s ervices; degree of supervision received; a nd
lead/consultative responsibilities for other Case Managers.
Case Manager I is the e ntry level class and is expected to develop knowledge of the policies and
administrative procedures of Housing Matters’ supportive services p rograms, to learn the p rinciples of human
behavior a nd development as related to h omelessness a nd housing, to develop interviewing, counseling,
assessment, caseload organization and management skills and to use community resources. Incumbents are
expected to gain the knowledge and abilities to be promoted to Case Manager II.
Case Manager II is t he journey level class and is expected to work with a minimum amount of supervision.
Incumbents are required to use assessment, interviewing and counseling skills to p erform moderate to
complex casework services. Some positions may act as lead case m anager. I ncumbents assigned to these
services work are expected to gain through training and experience the knowledge a nd abilities to p romote to
Case Manager III.
Case Manager III is the advanced level class. Incumbents spend a substantial part of their time o n the most
difficult, s ensitive and specialized services where major case decisions are m ade independently and where
consequence of error may be significant. Advanced casework skills, a high degree o f program knowledge,
judgment and creativity are r equired. Incumbents may, as an additional d uty, serve as an alternate s upervisor
or in a lead capacity.
TYPICAL JOB DUTIES
CASE MANAGEMENT

  • Perform intake interviews, assessments, and assist participants in developing individual case plans.
  • Facilitate participants’ pathway to permanent housing in coordination with housing navigator and other

programs, agencies, and organizations.

  • Provide ongoing case management including assessment, referrals, budget assistance, housing

placement, and promoting housing stability with individuals as assigned.

  • Accept each participant for who they are and where they are, and then provide options, information and

choices that allow for stimulating change.

  • Develop and maintain accurate written case records including intake, assessment, ongoing case plan,

and progress notes.

  • Meet all administrative requirements including recordkeeping, HMIS, staff meetings, etc.
  • Maintain confidentiality and treat participants with dignity and respect at all times.
  • Assist in overall administration of the program.
  • Perform other duties as assigned.

SHELTER OPERATIONS:
Shelter Case Managers may be responsible for the following:

  • Orient new s helter g uests into the program, including outlining s helter p olicy and expectations, touring the

s helter facility and dining hall, etc.

  • Facilitate storage of personal items.
  • Respond appropriately to potential crisis situations that may arise.
  • Report any hazards to the Program Manager for immediate attention.
  • Support the Program Manager in enforcing and maintaining campus and shelter policy.
  • Assist with room/pallet shelter checks.
  • Support the Direct Services Team in facilitating day services, shelter programs, and additional services.

E MPLOYMENT STANDARDS
Case Manager I
Working knowledge of:

  • s ocial and economic factors which influence individuals and/or households experiencing homelessness;

S ome knowledge of:

  • community resources.
  • p ublic social service and assistance programs.
  • r eactions to stress.
  • interviewing and record keeping techniques.

Case Manager II
W orking knowledge of:

  • social casework objectives, principles, methods, and caseload management and organization.
  • social and economic factors which influence individuals and/or households experiencing homelessness.
  • principles of human behavior and development and psychological defense mechanisms.
  • reactions to stress.
  • community health, welfare, social, and legal support systems, and other resources available to clients.
  • interviewing and r ecord keeping techniques, including the d ocumentation o f all a ctions a nd contacts i n

case files.
Some knowledge of:

  • the specialized program area to which assigned.
  • the policies, and administrative procedures of Housing Matters supportive services programs.

C ase Manager III
T horough knowledge of:

  • s ocial casework objectives, principles, methods, and caseload management and organization.
  • social and economic factors which influence individuals and/or households experiencing homelessness.
  • principles of human behavior and development and psychological defense mechanisms.
  • reactions to stress.
  • c ommunity health, welfare, social, and legal support systems, and other resources available to clients.
  • i nterviewing and record k eeping techniques, i ncluding the documentation of all actions and c ontacts in

case files.

  • t he specialized program area to which assigned.
  • the policies, and administrative procedures of Housing Matters supportive services programs.

Working knowledge of:

  • the policies and administrative procedures of Housing Matters supportive services programs.
  • techniques used to locate and determine client benefit eligibility may be required for certain positions.
  • g rant compliance reporting may be required for certain positions.
  • Some knowledge of the principles and techniques of supervision and training may be required for

certain assignments.
A BILITY TO
C ase Manager I

  • Learn to apply casework skills to identify the client's problems.
  • Learn to formulate and modify case plans in conjunction with clients.
  • Learn to interview effectively, gather information and engage the client in the problem-solving process.
  • Learn to manage assigned caseload and establish caseload priorities to meet client needs and agency

expectations.

  • Understand and explain agency programs, limitations, regulations and policies.
  • Use community and agency resources.
  • Communicate effectively in written and oral form.
  • Maintain current and accurate records.
  • Communicate and relate effectively with clients, who may be emotionally or mentally disabled,

m edically disabled, elderly, substance abusers, victims of domestic violence or fiduciary abuse.

  • Establish and maintain effective working relationships with others, including clients, family members

and others who may be under distress or duress.

  • Learn complex regulations, policies and procedures and apply them appropriately in management of

a ssigned caseload.

  • Work effectively under pressure and deadlines.
  • Recognize and a nalyze problems, gather relevant information, establish facts, draw valid conclusions,

and respond to case details promptly.

  • Deal with hostile, aggressive and abusive persons.

Case Manager II Communicate and relate effectively with clients, who may be emotionally or mentally disabled,
medically disabled, elderly, substance abusers, victims of domestic violence or fiduciary abuse.

  • Establish and maintain effective working relationships with others, including clients, family members

and others who may be under distress or duress.

  • Locate, develop, and use community and agency resources for the benefit of clients and advocate for

services on behalf of clients.

  • Facilitate maximum client participation in service plans.
  • Manage assigned caseload and establish caseload priorities to meet client needs and agency

expectations;

  • Acting as a lead worker over a small group of case managers may be required for some positions.
  • Prioritize and respond to demands of caseload in a prompt and efficient manner.
  • Recognize a nd analyze problems, gather relevant information, establish facts, draw valid conclusions,

respond to case details promptly, and communicate clearly and concisely both orally and in writing.

  • Maintain current and accurate records.
  • Learn complex regulations, policies and procedures and apply them appropriately in management of

assigned caseload.

  • Work effectively under pressure and deadlines.
  • Deal with hostile, aggressive and abusive persons.

Case Manager III Perform the most complex and specialized casework services with considerable independence.

  • D eal with crisis situations.
  • Deal with hostile, aggressive and abusive persons. Provide leadership and consultation to other case

managers in casework concepts and methodology.

  • Communicate and relate effectively with clients, who may be emotionally or mentally disabled,

medically disabled, elderly, substance abusers, victims of domestic violence or fiduciary abuse.

  • Establish and maintain effective working relationships with others, including clients, family members

and others who may be under distress or duress.

  • Locate, develop, and use community and agency resources for the benefit of clients and advocate for

services on behalf of clients.

  • Facilitate maximum client participation in service plans.
  • Manage assigned caseload and establish caseload priorities to meet client needs and agency

expectations;

  • Acting as a lead worker over a small group of case managers may be required for some positions.
  • Prioritize and respond to demands of caseload in a prompt and efficient manner.
  • Recognize and analyze problems, gather relevant information, establish facts, draw valid conclusions,

respond to case details promptly, and communicate clearly and concisely both orally and in writing.

  • M aintain current and accurate records.
  • Learn complex regulations, policies and procedures and apply them appropriately in management of

assigned caseload.

  • Work effectively under pressure and deadlines.

TRAINING AND EXPERIENCE : Any combination of training and experience w hich would provide the
required knowledge and abilities i s qualifying. Typical ways to obtain these knowledge and abilities
would be:
Case M anager I : A minimum of t wo y ears of directly related t raining o r experience which would d emonstrate
the application of the knowledge and abilities,
Successful completion of t wenty-four (24) semester units in s ocial welfare, social human services, sociology o r
other behavior science f rom a recognized college t hat demonstrates p ossession of the required knowledge and
abilities.
Case M anager II : A minimum of one year of experience performing s ocial service casework services
comparable to a Case Manager I at Housing Matters in a n exceptional manner e xceeding all standards and
abilities,
A Bachelor's Degree from an accredited college with a major in social work, social welfare, human services, or
one of the social or behavioral sciences.
Case Manager III: A minimum o f four y ears of experience performing s ocial service casework services
equivalent to a Case Manager II a t Housing Matters in an e xceptional manner exceeding all standards and
abilities,
O R
A Master's Degree i n social work, social welfare, human services, o r one of the social or b ehavioral sciences
plus two years of social service casework experience.
SPECIAL REQUIREMENTS Possession of a valid California Class C Driver's License or must be able to provide suitable
transportation which is approved by the organization may be required for certain positions.
H OURS

  • T his is a full time, hourly, benefited, non-exempt position. Occasional evenings and weekends

required. Health Insurance and PTO benefits begin after a 30-day introductory period.APPLICATION PROCESS
P lease send a resume and cover letter to the attention of Human Resources to
recruiter@housingmatterssc.org . No phone calls or f axes. Housing Matters is an equal opportunity employer.

Job Type: Full-time

Pay: From $29.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Job Summary

JOB TYPE

Full Time

SALARY

$29-29 (estimate)

POST DATE

01/26/2023

EXPIRATION DATE

01/27/2024

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