Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.

We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As the Manager, Payroll Solutions, you lead the implementation and support functions for HCP Payroll. You are deeply knowledgeable of best practice payroll processes, possess a strong customer service mindset, and have the ability to develop efficient and effective processes to onboard and support our payroll Pros. You partner with payroll product and go-to-market teams in ongoing discovery related to new payroll features, and assist in the development and maintenance of the product line. You are a passionate self-starter and problem solver, with deep expertise in building and scaling payroll implementation teams.

Our team is patient, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Drive HCP to scale a new, external-focused embedded payroll solution for our customer base of home service professionals
• Own the payroll support and onboarding team; scale the team and deliver measurable support processes that drive customer satisfaction
• Create, deliver and maintain necessary training, documentation and other content on payroll-related components for customer-facing teams (i.e. sales, marketing, success advisors)
• Partner with payroll product and go-to-market teams on ongoing discovery related to new payroll features, and assist in the development and maintenance of the product line
• Inform the product roadmap by tracking and surfacing common use cases and challenges related to payroll
• Author documentation on or assist customers/internal staff with use of all reporting tools
• Act as final point of escalation on customer support issues and collaborate with internal support teams to ensure payroll product is operating efficiently

Qualifications: 

• 3 - 7 years of experience as a payroll specialist and/or supporting payroll related systems
• Fundamental knowledge of payroll administration, payroll audit, and the application of best practice payroll processes including:
• Employee onboarding and withholding setup, including a working knowledge of state and federal tax requirements
• Benefit deductions, garnishments, and funds remittance
• PTO accrual and consumption
• Overtime compliance (FLSA, California, and all others)
• Payroll migration and overseeing automated YTD calculations
• Strong expertise in troubleshooting any payroll-related customer inquiries
• What will help you succeed in this role:
• Excellent people skills: must be personable, patient, and good-humored
• Self-starter mentality and independent thinker; intelligent and effective problem-solver
• Exceptional customer relationship skills and a clear view on what constitutes excellent customer service; confident customer interaction skills
• Team player attitude with strong verbal and written communication skills 
• Ability to juggle and prioritize multiple simultaneous tasks
• Interest or experience in SMBs and home service business trades is a plus
• Strong project management ability and eagerness to learn new skills

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes BuildBook, construction management software for builders and remodelers, and CONQUER, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 25,000 businesses and have over 1,000 ambitious, mission-driven, genuinely fun-loving employees across the United States and all over the world. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-SG1

Location Dependent Information

This role is open to candidates and the expected salary range for the Manager role is $85,000-$100,000. The expected salary range for the Senior Manager is $90,000-$105,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.