House Of Thunder Harley-Davidson is Hiring a Motorclothes (General Merchandise) Associate Near Morgan Hill, CA

Summary Description

Set-up and maintain an appealing retail environment and assist customers with their shopping and purchase of merchandise.

Key Result Areas

• Customer Service

• Retail Sales of General Merchandise

Major Duties and Responsibilities

Customer Service

Provide excellent customer service to all of the dealership’s customers, greeting customers immediately, in a courteous and friendly manner.

Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.

Handle telephone transactions quickly and courteously.

Point out any sales, specials, or new merchandise to customers.

Assist customers with their selection of merchandise and offer additional products that complement the purchase.

Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.

Notify customers when special orders or back-ordered items are received.

Handle customer complaints reasonably, show empathy and a positive attitude, and demonstrate our commitment to excellent customer service.

Retail Sales of General Merchandise

Provide prompt and accurate service at the cash register.

Conduct or participate in periodic physical inventory of all merchandise (counts, reports, etc.)

Assist with set-up, organization, and staging of special events such as Open houses, etc.

Create well-organized presentations, which appeal to our customers.

Ensure merchandise displays are stocked, clean, dust-free, and appealing to customers.

Continuously maintain showroom product availability by stocking shelves and displays.

Maintain/update customer mailing lists.

Attend training sessions to keep current with merchandising & inventory control issues

Other Duties

As assigned.

No Supervisory Responsibilities

Commitments

Treat all employees and customers fairly, courteously, and with dignity.

Be prompt and available for flexible scheduling.

Demonstrate professionalism in providing customer service.

Attend training sessions to keep current in General Merchandise.

Accept direction, follow instructions, and work well with others.

Qualifications & Job Requirements

Must have the ability to get along with a broad customer base.

Experience in retail sales preferred.

Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.

Physical Demands

• Must have the ability to stand and walk the sales floor for most of the day.

• Frequently required to bend, stoop, crouch, reach and lift 35 lb. of merchandise.

Working Conditions

• Work is primarily conducted indoors, however some outdoor booth sales are conducted periodically during open houses or other events.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• customer service: 1 year (Preferred)

Work Location: One location

Job Summary