House of Spices (HOS) is a deeply rooted brand within the food industry, leading the specialty food and ingredient category for over 50 years. Fast-forward from its start as a homegrown family business, House of Spices has become a middle-market wholesale/manufacturer which includes multiple distribution networks across the country. Although the business has and continues to expand rapidly, the brand is still family-owned and home-based out of the NYC metro area.

We are looking for talented, dynamic individuals to join our ACARE culture!

A Billing Specialist is responsible for overseeing the billing process for customers. Their duties include a thorough understanding of each customer’s billable events and contractual agreement, verifying warehouse charges, processing invoices, maintaining organized financial records to aide reporting, correcting any invoicing errors and aiding management team and CSR team with any billing inquiries.

Responsibilities

· She/He reports to the Director of 3PL and is responsible for accurate and timely billing of 3PL customerswhile ensuring operational accuracy of 3PL billing process and assisting with finance and operational projects

· The Billing Specialist will be responsible for processing a large volume of customer invoices and aid in vendor payment

· This individual will manage all incoming paperwork and outgoing invoices

· Review all incoming paperwork for appropriate documentation and approvals

· Invoice a wide variety of customers, each with their own specific guidelines on how to invoice (Customer Rate Sheets)

· Aid AR in applying customer payments timely and accurately

· Aid AR in obtaining payments from customers and keeping track of customer payment terms statuses.

· Accomplishes billing objectives by collecting, verifying and compiling accurate production information and converting it into comprehensive 3PL customer invoicing

· Meets billing operational standards by maintaining accurate records of individual customers billing parameters both systemically and methodically

· Meets billing financial standards by identifying variances and implementing corrective actions

· Obtains revenue by resolving order and invoice disputes, approves credit memos by reviewing documentation while maintaining customer relations

· Operational Support

· Verifies validity of operational reports used for billing

· Works with IT and Ops to make necessary adjustments to current reports and manual logs

· Challenges customer invoicing claims of non-performance by providing necessary back up

· Partake in ops calls to keep up with all operational changes and address any customer billing issues/concerns

· Assists with other operational assignments as needed (e.g. new client onboarding)

· Office/Admin Support

· Assists with various office task (AP invoice handling)

· Communicates with vendors

· Helps directing outside requests and questions

· Assist with other office/admin/finance tasks

Qualifications

· Strong oral and written communication skills with the ability to work collaboratively with cross-functional teams and across all levels

· Strong attention to detail with a focus on speed and accuracy

· Experience with Microsoft Office 365 products and proficient computer skills

· Excellent problem-solving skills with a focus on customer satisfaction

· Ability to work in a fast-paced, ever changing office environment

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Edison, NJ 08817: Reliably commute or planning to relocate before starting work (Required)

Experience:

• ICD-10: 1 year (Preferred)

Work Location: One location