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Come power the future with us!
From the beginning, Hotwire Communications has been focused on the future – bringing the power and speed of fiber optics directly to customers. We were among the first companies in the US to offer IPTV Video and the first to offer gigabit speeds in Florida.
And that leadership continues.
We are looking for team members who are passionate about technology and what it means for all our lives. We are looking for leaders to drive us into the future and we are looking for individuals who are prepared to do whatever it takes to create a truly exceptional customer experience day in and day out.
The role of the Client Success Specialist is to be the primary owner of a portfolio of clients, build strong and lasting relationships and act as the client’s advocate. Your goal is to increase customer satisfaction, retention and renewal of accounts, assist with billing explanations, resolve all concerns impacting invoicing, handle collections efforts (when necessary), manage day-to-day requests and be the primary communicator of opportunities & challenges for your accounts
RESPONSIBILITIES
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Other
$61k-81k (estimate)
07/17/2022
10/06/2023
hotwiremail.com
Seattle, WA
50 - 100
If you are interested in becoming a Client Success Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Success Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Success Specialist job description and responsibilities
Works directly with the client success manager to ensure a clear understanding of customer's business needs and ensures that DFIN meets expectations.
03/18/2022: Provo, UT
Build meaningful relationships with each client to truly understand their challenges, and create custom solutions.
04/01/2022: Idaho Falls, ID
Client success specialists are accountable for managing churn and providing essential support.
02/20/2022: Cedar Falls, IA
They may also meet regularly with devs/product designers.
04/06/2022: Fayetteville, AR
Client success specialist look out for their customer’s business and work with them to find solutions to pain points.
02/20/2022: Cedar Falls, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Success Specialist jobs
Client success specialist should see disseminating learning from each of their onboarding experiences as a vital part of their job.
02/24/2022: Rapid City, SD
Generate excitement for new or developing products by keeping clients updated on their progress.
02/20/2022: Spartanburg, SC
Take the time to understand your client’s use-case and earn their trust.
01/31/2022: Wichita, KS
Apply for an entry-level client success position, gain knowledge and experience before moving up.
04/11/2022: Yakima, WA
Maintain understanding of relativity product features, road maps and benefits and effectively communicate to the client to ensure client success.
03/26/2022: Fayetteville, AR
Step 3: View the best colleges and universities for Client Success Specialist.