Recent Searches

You haven't searched anything yet.

11 Client Success Specialist Jobs in Fort Lauderdale, FL

SET JOB ALERT
Details...
Hotwire Communications
Fort Lauderdale, FL | Other
$61k-81k (estimate)
8 Months Ago
Seacoast National Bank
Fort Lauderdale, FL | Full Time
$39k-51k (estimate)
6 Days Ago
First Horizon
Fort Lauderdale, FL | Full Time
$56k-67k (estimate)
4 Days Ago
National Pool Partners
Fort Lauderdale, FL | Full Time
$44k-56k (estimate)
Just Posted
Reynolds and Reynolds
Fort Lauderdale, FL | Full Time
$60k-77k (estimate)
2 Months Ago
Payit
Fort Lauderdale, FL | Full Time
$79k-106k (estimate)
4 Months Ago
Rossen Law Firm
Fort Lauderdale, FL | Full Time
$94k-121k (estimate)
10 Months Ago
UniTrust Financial Group
Fort Lauderdale, FL | Full Time
$74k-102k (estimate)
Just Posted
VIKAND Solutions
Fort Lauderdale, FL | Full Time
$44k-58k (estimate)
0 Months Ago
AIDS Healthcare Foundation
Fort Lauderdale, FL | Full Time
$59k-77k (estimate)
4 Months Ago
VIKAND Solutions
Fort Lauderdale, FL | Full Time
$49k-63k (estimate)
7 Months Ago
Client Success Specialist
Hotwire Communications Fort Lauderdale, FL
$61k-81k (estimate)
Other 8 Months Ago
Save

sadSorry! This job is no longer available. Please explore similar jobs listed on the left.

Hotwire Communications is Hiring a Client Success Specialist Near Fort Lauderdale, FL

Who We Are

Come power the future with us!

From the beginning, Hotwire Communications has been focused on the future – bringing the power and speed of fiber optics directly to customers. We were among the first companies in the US to offer IPTV Video and the first to offer gigabit speeds in Florida.

And that leadership continues.

We are looking for team members who are passionate about technology and what it means for all our lives. We are looking for leaders to drive us into the future and we are looking for individuals who are prepared to do whatever it takes to create a truly exceptional customer experience day in and day out.

What You Will Be Doing

The role of the Client Success Specialist is to be the primary owner of a portfolio of clients, build strong and lasting relationships and act as the client’s advocate. Your goal is to increase customer satisfaction, retention and renewal of accounts, assist with billing explanations, resolve all concerns impacting invoicing, handle collections efforts (when necessary), manage day-to-day requests and be the primary communicator of opportunities & challenges for your accounts

RESPONSIBILITIES

  • Develop deeper relationships with clients and act as their primary contact with Hotwire Communications
  • Promotes renewal, upgrade & retention options within the suite of products to ensure the optimal solution for the customer.
  • Conduct product training by phone or on site at Hotwire facility with clients as needed.
  • Lead the contract renewal presentation process for all assigned accounts.
  • Establish and develop appropriate business relationship with business owners and IT staff in order to gain referrals to other businesses.
  • Partner with legal, engineering, marketing, technical operations, customer service, and other functional departments to ensure end-to-end customer satisfaction for all customer requests.
  • Attend and/or set up local/national tradeshows and events, when needed.
  • Stays up-to-date of new telecom trends, brand standards and competition to best position Hotwire in the marketplace.
  • Provide billing explanations, resolve all concerns impacting the invoicing of your clients, and handle collections efforts (when necessary)
  • What You Need to Bring

    QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

    • Bachelor’s Degree or Equivalent
    • Telecommunications or Client Relations experience preferred.
    • Attention to detail is a must.
    • Must have strong communication skills, excellent verbal and written communication.
    • Self-discipline and the ability to operate effectively in high-pressure environment.
    • Consistent and punctual attendance. Must be able to work nights and weekends as necessary.
    • Proficiency in Sales Force, Excel, PowerPoint, Word and Outlook required.
    • Perform other duties as assigned.

    Job Summary

    JOB TYPE

    Other

    SALARY

    $61k-81k (estimate)

    POST DATE

    07/17/2022

    EXPIRATION DATE

    10/06/2023

    WEBSITE

    hotwiremail.com

    HEADQUARTERS

    Seattle, WA

    SIZE

    50 - 100

    Show more

    Hotwire Communications
    Full Time
    $103k-140k (estimate)
    Just Posted
    Hotwire Communications
    Full Time
    $115k-156k (estimate)
    Just Posted
    Hotwire Communications
    Full Time
    $37k-49k (estimate)
    Just Posted

    If you are interested in becoming a Client Success Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Success Specialist for your reference.

    Step 1: Understand the job description and responsibilities of an Accountant.

    Quotes from people on Client Success Specialist job description and responsibilities

    Works directly with the client success manager to ensure a clear understanding of customer's business needs and ensures that DFIN meets expectations.

    03/18/2022: Provo, UT

    Build meaningful relationships with each client to truly understand their challenges, and create custom solutions.

    04/01/2022: Idaho Falls, ID

    Client success specialists are accountable for managing churn and providing essential support.

    02/20/2022: Cedar Falls, IA

    They may also meet regularly with devs/product designers.

    04/06/2022: Fayetteville, AR

    Client success specialist look out for their customer’s business and work with them to find solutions to pain points.

    02/20/2022: Cedar Falls, IA

    Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

    Career tips from people on Client Success Specialist jobs

    Client success specialist should see disseminating learning from each of their onboarding experiences as a vital part of their job.

    02/24/2022: Rapid City, SD

    Generate excitement for new or developing products by keeping clients updated on their progress.

    02/20/2022: Spartanburg, SC

    Take the time to understand your client’s use-case and earn their trust.

    01/31/2022: Wichita, KS

    Apply for an entry-level client success position, gain knowledge and experience before moving up.

    04/11/2022: Yakima, WA

    Maintain understanding of relativity product features, road maps and benefits and effectively communicate to the client to ensure client success.

    03/26/2022: Fayetteville, AR

    Step 3: View the best colleges and universities for Client Success Specialist.

    Butler University
    Carroll College
    Cooper Union
    High Point University
    Princeton University
    Providence College
    Show more